IT Service Manager ITIL 80 - 100 % (m/f)

Today 6003 Luzern Business Informatics • Permanent position Office Salary band 100'000 - 125'000 CHF Potential (2-3 years) bis 5'000 CHF 01 Future employer ## Our client is an established IT company with over 200 employees from various specialist areas. Future-oriented digital services are developed for public administrations and companies close to authorities. 02 Your task ## • You manage IT services as a central interface between business, ICT teams, and external partners. • You are responsible for IT services throughout the entire lifecycle from strategy to operation and further development. • You define and monitor SLAs, OLAs, and KPIs and ensure high service quality and availability. • You identify potential for optimization and implement measures for continuous improvement. • You are responsible for price calculation, billing, governance, and service reporting. 03 Benefits ## • Participation in external further training • Flat hierarchies • Flexible working hours • Guaranteed hybrid or home office work • Good public transport connections • Career and advancement opportunities • At least 5 weeks vacation • Modern workplace • Regular team-promoting measures and company events • Responsible activities 04 Your profile ## • You have higher education in informatics and several years of experience in service design and IT service management. • You bring sound ITIL-4 knowledge as well as experience with agile methods such as SAFe and Lean. • You have experience in supplier, contract, and outsourcing management as well as a good business understanding. • You communicate confidently at the interface between business and IT and ideally have experience with Unified Communications & Collaboration and telephony. • You convince with a hands-on mentality, initiative, and a self-organized as well as collaborative way of working. 05 Things to know ## • Several days of home office • Good social benefits • Paid further training • Family-friendly • At least 25 vacation days