Professional IT Supporter with IT training 100% [Ref: 2780]

Professional IT Supporter with IT training (a) 100% [Ref: 2780] Freestar-Informatik AG has been successfully active on the market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. For our clientele, we are continuously looking for IT specialists and managers. In doing so, we place the highest value on ensuring that applicants, clientele, and jobs fit together optimally. On behalf of an established organization, we are looking for a service-oriented personality as Professional IT Supporter with IT training (a) 100% [Ref: 2780] immediately Your tasks Processing technical concerns as the first point of contact, as well as receiving disturbances and service requests via telephone, chat, and ticket system Analyzing, prioritizing, and solving technical problems in remote as well as on-site support - structured and service-oriented Coordinating incidents, targeted escalation of more complex inquiries to the responsible specialist departments, as well as ensuring clean follow-up Documenting solutions, maintaining the knowledge base, and ensuring complete information availability for the team Participating in the optimization of support processes as well as contributing concrete suggestions for improvement Supporting the induction of new team members as well as practical transfer of knowledge Your profile Completed training as Informatiker/in EFZ At least 1-2 years of professional experience in IT support or service desk Confident handling of ticket systems and practical experience in processing incidents and service requests Proficient in handling common hardware and software as well as typical workplace topics in the Windows/Microsoft environment Independent, structured, and service-oriented personality who always maintains an overview of multiple inquiries German language skills at C2 level are required, other languages are an advantage Your chance Attractive, modern working environment in the heart of Zürich Varied tasks with exciting challenges Dynamic, team-oriented environment Details about this position Start date immediately Work location Zürich area Permanent employment relationship Full-time position 100% jpid5c19ee9jm jit0624jm jiy26jm