Employees for warranty cases (w/m/d)

Your tasks * Timely recording and customer-oriented processing of returns and warranty cases in our ERP * Responsibility for the quality and quantity of return and warranty cases, from completeness to the appropriate solution for customers * Forwarding cases to the correct place: refurbishing, manufacturers, suppliers, or service partners * Further processing of returns from our retail locations * Checking incoming shipments from suppliers, manufacturers, and service centers before they go to internal and external customers * Exchange with Customer Service, refurbishing, and other internal teams Your skills * Experience in administration -- ideally with reference to return and warranty processes or as a logistics specialist with a commercial diploma * Good PC user skills in MS Office and ERP systems as well as the desire to acquire the necessary know-how in administration * Stylish German and good English skills in speaking and writing; French skills are an additional plus * Motivation, personal responsibility, and commitment to keep a cool head even when the packages are stacking up * The willingness to question "how it has always been done" and to suggest more efficient, automated, or effective solutions * Taking calculated risks to create value and drive growth Why do you start with us? * Values instead of blabla: cooperative, innovative, piratical, personal responsibility, ambitious -- we all demand and live these five values. * Courage to think for yourself: We encourage everyone to think independently and actively. And we love it when you also think bravely, newly, and differently. * Uncomplicated: We avoid the unnecessary and focus on the important. From mastering challenges to celebrating our successes. * Flexibility instead of bending: Every position is also possible at an 80% workload. * Fast growth: With us, you grow and develop continuously. And receive [2000 EDU-Punkte](< >) for your further development, so that you do not stand still. * Further benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet, and TV subscriptions at company rates, free parking, and other advantages Diversity is our culture. To form the best team, we are open to people of every background. This means: with us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation, and age play no role. Because inclusion means to us that everyone is welcome and every contribution is valuable. j4id10430760jm j4it1041jm j4iy26jm