Specialized Claims Manager: Accident Benefits

100%, Lausanne / Smart Working Shape your future with us! Specialized Claims Manager: Accident Benefits 100%, Lausanne / Smart Working Shape your future with us! Do you want to make a difference in the lives of our clients by supporting them after a claim? Join our team and help create an exceptional customer experience, centered on their needs. If you are motivated, proactive and want to give meaning to your profession, this opportunity is made for you! In the Customer Operations sector, you participate in shaping the experience of customers who have suffered a loss and receive benefits. Our customers are at the center of our concerns and we seek, with them, a solution adapted to their needs. By systematically applying the "Customer first" motto, we guarantee very high customer satisfaction. What awaits you Taking charge of and managing files in mandatory and supplementary accident insurance Being the trusted interlocutor for our clients, placing their needs at the center of every decision Actively contributing to concrete and human solutions, with a real impact What you bring A dynamic, positive and proactive personality, who does not hesitate to take initiative A beautiful balance between autonomy and team spirit - you move forward alone, but never without others An excellent command of written French; German and/or English are a real plus Solid foundations in social insurance - and a desire to go even further What we offer you We are convinced that satisfied female and male employees achieve better performance. That is why we offer salary complements that bring tangible benefits, beyond the ordinary. Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks of vacation (six weeks from age 50), two additional weeks of vacation offered every five years, possibility to buy up to ten additional vacation days per year Professional life and family life: meeting schedules adapted to families, 22 weeks of maternity leave, eight weeks of leave for the other parent, nursery subsidies, company family allowances, leave days for the care of relatives or in difficult personal situations Providence and insurance: an attractive pension fund offering extended supra-obligatory benefits and savings options, and up to 30% discount on insurance products Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, lunch at a reduced price or Lunch Card, Smart Working allowance of CHF 200 per year Mobility: reimbursement of the half-fare subscription, Reka-Pay up to CHF 1000 per year (20% discount), fleet discount, free electric charging station, AXA bicycles to borrow The right balance at work: free health check-ups, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on different themes, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteering missions (environment and social) Your future workplace Primerose 11, 1007 Lausanne Send your application! Do you have questions or need help? Do not hesitate to contact Maria Jouan by e-mail at Diversity and inclusion are values dear to AXA Open-mindedness, tolerance, respect for what differentiates us as well as what brings us together, these are the essential characteristics of collaboration at AXA Switzerland. We wish to promote equal opportunity and remove obstacles in the recruitment process. If you need help or individual adaptations due to a disability, neurodivergence and/or a health problem, you can contact the Recruiting team at any time: About AXA At AXA, we are convinced that every person has the potential to contribute actively to shaping the future. Our goal is to create a dynamic, encouraging and progressive work environment that stimulates and inspires you. With a culture marked by equal-to-equal collaboration, by trust and by diversity. With our modern working conditions, we wish to take into account the needs of our female and male employees and help you develop your strengths, take on responsibilities and engage within your team in favor of new ideas. You will thus be able to evolve personally and shape the world of tomorrow with us, by protecting what truly matters. Do you want to learn more about AXA as an employer and dive into our work universe? Then you are in the right place on our Careers page. We look forward to your application! For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered. We do not accept applications from recruitment agencies for this position. jpid37a2552jm jpit0832jm jpiy26jm