Head of Customer Service Machinery Industry (m/f) 100%

Today

5400 Baden

Service Technology

• Permanent position

Office

Salary band

95'000 - 125'000 CHF

01

Future employer ##

You will take over the technical, organizational, and operational management of the customer service and, together with your team, ensure a professional and customer-oriented service. In doing so, you will keep an eye on both the internal processes and the concerns of our customers.

02

Your task ##

Your versatile area of responsibility includes:

Leadership and further development of the existing customer service team
Responsibility for efficient organization and smooth processes in service
Ensuring high customer orientation and professional support throughout the entire service process
Coordination and support in the deployment planning of the service technicians
Review and processing of service reports as well as assessment of the corresponding billings
Clarification of customer inquiries and taking responsibility in demanding customer cases
Close cooperation with technology, administration, and other internal departments
Continuous optimization of service processes and ensuring reliable order processing

03

Benefits ##

• Participation in external further training
• Flexible working hours
• Progressive employment conditions
• International field of activity
• Free parking spaces
• At least 5 weeks of vacation
• Regular team-building measures and company events
• Responsible activities

04

Your profile ##

For this responsible position, we are looking for an experienced personality who is already familiar with the customer service of a technically oriented company from their own responsibility.

Requirements are:

Completed technical training
Commercial further training or a comparable additional qualification
Several years of leadership experience in customer service or service, as well as previously exercised responsibility in a comparable function within the machinery industry
Strong technical understanding and a good sense for customer needs
Confident appearance, decisiveness, and a solution-oriented attitude
Very good organizational skills and the ability to maintain an overview even with several parallel tasks
Fluent German in speaking and writing
Very good French skills are mandatory, as you will regularly communicate with French-speaking customers and contact persons
Good English skills and/or Italian skills are an additional advantage

05

Things to know ##

We offer you a responsible leadership position with direct influence on the quality and further development of our service organization.

Thorough introduction to the existing organization and the specific areas of responsibility
Support from an experienced and technically skilled team
Versatile activity with a high degree of personal responsibility
Modern infrastructure and contemporary workplace
Attractive employment conditions
Long-term perspective in a technically demanding environment