Customer Service Manager (m/f/d) 80 - 100 %

Customer Service Manager (m/f/d) 80 - 100 % #

Employment type:
Permanent

Region:
Greater Dagmersellen/Sursee area

Start date:
Immediately or by arrangement

Reference number:
103153-261

Requirement profile:

• Completed training as a polymechanic, automation technician, electronics technician or in a comparable technical profession
• supplemented by several years of professional experience in automation or mechanical engineering or further training in automation, systems technology or electrical engineering (e.g., Techniker HF)
• Professional experience in the manufacturing industry
• Profound PLC knowledge, in machine or machine tool construction
• Experience with Heidenhain and/or Siemens controls
• Good IT and computer skills; know-how and knowledge from commercial software development
• Enjoyment of direct customer contact and solving demanding technical challenges
• Independent, solution-oriented and structured way of working
• Very good German skills in speaking and writing as well as good English and/or French skills

Tasks:

• First-level support on the telephone as well as analysis of technical malfunctions on the 5-axis machining centers
• Independent planning, coordination and technical supervision of service technicians before and during service assignments
• Coordination of technical solutions with customers, internal specialist departments and suppliers
• Control technology optimization of drive systems and machine functions
• Systematic troubleshooting of electrical components as well as in the machine control and software
• Active participation in the design and continuous optimization of service processes

Contact person:
Roger Marty

Tel. 062 832 10 60

Apply for this position via rmarty@mittelland-personal.ch or via application form.