Premium & Banking Customer Advisor

• 20 July 2026 • 80 - 100% • Indefinite duration • German (Fluent), French (Fluent), English (Fluent) • 8810 Zürich • Log in to see the salary estimate from jobup.ch We are a leading credit card company in Switzerland and enable our customers to make easy, secure and smart payments. Everywhere and at any time. We manage over 1.5 million credit cards and, as the only provider in Switzerland, offer the leading card brands - American Express, Mastercard and Visa - from a single source. Premium & Banking Customer Advisor # Work location: Zurich region & Remote Work, part-time from 80% possible Are you enthusiastic about excellent service and do you move confidently in a demanding customer environment? As a Premium & Banking Customer Advisor, you will look after our premium and banking customers personally, professionally and in multiple languages. With your intuition for customer needs, you create trust, strengthen customer relationships and contribute to a first-class customer experience. YOUR TASKS • You look after our premium and banking customers by telephone as well as in writing in German, French and English and offer them service at the highest level. • You accompany demanding customer concerns independently from the inquiry to the solution and ensure sustainable customer care. • You advise our customers competently on our premium products, recognize additional needs and create tangible added value through your personal advice. • You coordinate customer concerns with internal specialist departments and external partners and ensure efficient and professional processing. • You contribute your ideas to continuously develop service quality, customer satisfaction and customer experience. YOUR PROFILE • You communicate confidently and professionally both orally and in writing in German, French and English; Italian skills are a plus. • You have a completed commercial or equivalent training as well as experience in personal customer advice or customer care - for example in the financial industry, hotel industry, premium retail or a comparable service-oriented environment. • You are characterized by a strong service and customer orientation as well as a high quality standard. • You act professionally, empathically and solution-oriented and maintain an overview even in demanding situations. • You work independently, structured and responsibly and enjoy building long-term customer relationships. For this position, we exclusively accept direct applications. OUR OFFER Swisscard offers you the freedom to contribute your experience and implement your ideas. In a rapidly changing environment, we work with you constantly on your professional and personal development. We not only all use the informal "Du", but also live an uncomplicated interaction. In doing so, we rely on equal opportunity and on a working environment in which everyone feels valued in their diversity. When you work in the office, you decide together with your team colleagues - as a modern employer, remote work is a matter of course for us. We offer more than just a good salary: Swisscard AECS GmbH Benefits