Retail Sales & Service Professional

Who we are As a leading E-Commerce platform, with a team of over 4'000 employees in Switzerland, Germany and Serbia, we are on our way into new markets. Our engine for this is the will to constantly rethink what already exists. That is why we are looking for people who work with passion to make things truly better. With us, you will find the freedom and the trust to act independently, to grow with us and to be completely yourself. Act galactically. And stay you. In our branches, we supply hundreds of customers daily with freshly ordered goods, advise them regarding our products and take care of the smooth return of orders – no matter why. As part of our team, you are right in the middle of it instead of just being there. With our shops, we are represented throughout Switzerland. Retail Sales & Service Professional (m/f/d) Your tasks You are the first point of contact for our customers – whether for the collection of new goods, the ordering of products or the return of items that did not fit You take care of the recording and smooth processing of orders and assignments – so that everything arrives with our customers as it should With your advice, you help our customers find the perfect product – whether directly in the shop or together in our online shop You lend a hand where it is needed: filling product shelves, keeping the showroom polished and managing the daily goods transfer – you keep the shop running Behind the scenes, you are also in demand: You process customer concerns in customer service and ensure that no concern remains unheard Saturdays? They are part of it. The remaining workload we distribute flexibly across the week, quite according to your possibilities Your skills You are familiar with retail – you already bring several years of experience, and you feel especially at home in the area of Consumer Electronics E-Commerce is not a foreign word to you – you know how online retail works, and you are enthusiastic about the digital world of shopping You communicate with our customers in German fluently, professionally and always at eye level – other languages, especially English, are a welcome plus Our product range fascinates you – you remain focused even in stressful moments, lend a hand flexibly and show commitment when it counts You align your actions and decisions with your personal convictions and values You use creativity and initiative to solve problems and achieve goals Why do you start with us? Values instead of blabla: Cooperative, innovative, piratical, independent, ambitious – we all demand and all live these five values. Brave independent thinking: We encourage everyone to think independently and actively. And we love it when you also think bravely, newly and differently. Uncomplicated: We avoid the unnecessary and focus on the important. From mastering challenges to celebrating our successes. Flexibility instead of bending: Every position is also possible at an 80% workload. Fast growth: With us, you constantly grow and develop. And receive 2000 EDU points for your further development, so that you do not stand still. Further benefits: Benefit from 25 days of vacation, exclusive employee prices in the shop, mobile, internet and TV subscriptions at corporate rates, free parking and other advantages Diversity is our culture. To form the best team, we are open to people of every background. This means: with us, everyone has the same opportunities. Origin, religion, disability, gender identity, sexual orientation and age play no role. Because inclusion means to us that everyone is welcome and every contribution is valuable. jpid565a362jm jit0729jm jiy26jm