Head of Customer Advisory

Head of Customer Advisory (f/m/d) Your new challenge – with responsibility and heart We are looking for a responsible personality with leadership qualities and a passion for customer contact. As Head of Customer Advisory, you will take on technical and personnel responsibility for the Basic Customer Advisory area and, together with your team, shape the customer experience in our customer halls. Are you looking for a varied job where you can make a difference with your around 45 colleagues? Then come to Raiffeisenbank Wasserschloss – a successful, locally anchored bank with branches in Gebenstorf, Windisch and Brugg! Head of Customer Advisory (f/m/d) What awaits you? Technical and personnel leadership, coaching and further development of a committed 8-member team Responsibility for achieving quality, advisory and sales goals in the Basic Customer Advisory area. Management of your own customer portfolio as well as building and maintaining long-term customer relationships. Recognizing customer needs and developing individual solutions in the areas of investing, financing and provisioning. Ensuring a high quality of advice and a strong customer and service orientation. Active participation in the leadership team and co-shaping the strategic further development of the private customer business. Support of change processes as well as promotion of innovations and new advisory approaches. Maintenance and expansion of the regional network as well as representation of the bank at customer and networking events. What do you bring with you? Banking or business administration further training as well as SAQ certification is an advantage Several years of experience in private customer advisory Leadership competence or great interest in successfully leading and developing a team High customer orientation, initiative and entrepreneurial thinking Regional anchoring and enjoyment in building long-term customer relationships We offer attractive conditions and social benefits Our employees benefit from exclusive advantages on bank products, various shopping discounts with third parties as well as above-average pension provision. We maintain a familiar environment The cooperative values are our pillars: Together. For each other. They shape our cooperation and our interaction with one another. The Du-culture creates personal closeness and equality across all functional levels. We promote personal and professional development Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees in a targeted manner – with a diverse internal educational offering as well as a cost contribution for external further training. We offer flexible working models The work-life balance of our employees is important to us. Therefore, we create the conditions so that working hours can be designed flexibly – with offers for mobile working, home office and part-time positions. Do you have questions? For content-related questions about the position: Head of Sales +41 (56) 2023320 For questions about the application process: Head of Management Office +41 (56) 2023312 We look forward to your online application About us jpidf40fd31jm jit0833jm jiy26jm