monitoring

Experis is the IT & Technology company of the Manpower Group. We support innovative companies in searching for the best talents in the ICT sector, accompanying professionals and organizations in digital growth.
For a dynamic and growing company, we are looking for an IT Monitoring Specialist to join the IT Operations team.
The person will be responsible for monitoring the IT infrastructure and services, with a particular focus on using Splunk for the analysis of logs, events, and anomalies, contributing to ensuring the availability, stability, and continuity of systems in an enterprise environment characterized by high requirements of reliability and security.

The role is particularly suitable for a professional with experience in IT Monitoring, System Operations, NOC, or Application Monitoring, accustomed to working with mission-critical systems and managing incidents according to defined procedures and SLAs.

Main responsibilities

• Constantly monitor IT systems, applications, infrastructures, and services.
• Use Splunk for the collection, search, and analysis of logs and events.
• Identify anomalies, errors, unavailability, and potential critical issues through monitoring tools.
• Analyze events and determine incident priority.
• Manage first-level incidents and proceed with appropriate escalations to specialist teams.
• Collaborate in the diagnosis and resolution of technical issues.
• Monitor KPIs, alerts, and operational thresholds, contributing to the continuous improvement of monitoring activities.
• Manage tickets and operational activities according to ITIL processes and agreed SLAs.
• Support incident, problem, and change management activities.
• Contribute to the creation and optimization of dashboards, alerts, and monitoring reports in Splunk.
• Collaborate with infrastructure, application, and cybersecurity teams.
• Document incidents, discovered anomalies, and resolution activities.
• Participate in the optimization of monitoring processes and the prevention of recurring incidents.

Requirements

• Professional experience in the field of IT Monitoring, IT Operations, NOC, System Operations, or Application Monitoring.
• Practical experience in using Splunk.
• Good knowledge of the concepts of log management, events, alerts, and monitoring.
• Experience in managing and troubleshooting IT incidents.
• Knowledge of ITIL methodologies and Incident and Change Management processes.
• Familiarity with ticketing systems and SLA management.
• Ability to analyze events and anomalies and to perform an initial technical diagnosis.
• Good problem-solving and priority management skills.
• Attitude towards working in structured and high-criticality environments.
• Good knowledge of the English language.
• Background from the banking or financial sector constitutes an advantage.

They constitute a plus

• Knowledge of SPL (Search Processing Language).
• Experience in creating dashboards and alerts in Splunk.
• Knowledge of Windows/Linux systems.
• Familiarity with databases, middleware, enterprise applications, and complex IT infrastructures.
• Experience in 24/7 or mission-critical environments.
• Knowledge of monitoring tools complementary to Splunk.
• Familiarity with cybersecurity and SIEM topics.

The announcement is addressed to candidates of both sexes, in compliance with current regulations regarding equal opportunities and non-discrimination (L. 903/77 and D.Lgs. 198/2006).
We evaluate with interest motivated, curious people oriented towards professional growth, eager to contribute to innovative projects in a dynamic and collaborative technological context.