Process Excellence Expert (m/f/d)

Welcome to your future! Colleagues in 215 countries and territories. Together on the way to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop! Process Excellence Expert (m/f/d) 137174 | 80 - 100% | Oerlikon, Zürich | Hybrid Does the idea of analyzing business processes, improving them in a targeted manner, and thereby making a real contribution to more customer benefit, quality and efficiency motivate you? Do you enjoy working with data, methods and digital tools and sharing your knowledge with others? In this role as Process Excellence Expert, you will strengthen the Information & Technology division in the area of Enterprise Architecture & Planning at Zurich Switzerland and make an important contribution to our shared success. Together with the Process Management team, you will transfer the foundations for Process Excellence into the daily practice of the business divisions and change projects. You will actively participate in projects and workshops, analyze and model processes, support teams in the development of target processes, and practically apply methods and digital tools. You will also further develop these approaches based on your practical experience and help shape the use of artificial intelligence in process modeling and analysis. What awaits you * You develop practical modeling guidelines, templates and work aids based on BPMN for the design and analysis of end-to-end processes and support their uniform application in the business divisions and IT teams * You support projects and process initiatives with concrete analyses, work together with process managers, specialist departments and business analysts to develop comprehensible as-is and to-be models as well as implementable improvement suggestions, and merge process, risk and control information in joint models and tools * You prepare process workshops, conduct them together with the specialist departments, document the results and empower the teams through training and coaching to apply methods and tools independently. * You consolidate and analyze process data, prepare key figures on quality, lead times and transaction costs, support the measurement of improvements together with the specialist departments and Finance and create understandable evaluations as well as decision-making bases for the Process Excellence Council * You coordinate the technical further development of our process management tooling, especially ARIS, translate user needs from business and IT teams into requirements, accompany tests and the introduction of new functions and help shape the use of artificial intelligence in process modeling and analysis What distinguishes you * University degree in business informatics, business administration, industrial engineering or a related field or a comparable qualification as well as several years of practical experience in process management, process analysis, business analysis or the methodical support of process improvements. * Very good knowledge of process modeling with BPMN, as well as experience with process management tools. Knowledge of ARIS is an advantage * Analytical strength and experience in the preparation and evaluation of data as well as interest in process key figures, cost analyses and understandable visualizations. * Technical understanding and enjoyment in testing new tool functions and AI applications and translating them into practical solutions for users. * An independent, structured way of working as well as good communication skills in German and English. Good to know Part-time or full-time: 80 - 100% Work location: [Oerlikon, Zürich](< >) Start date: by or after agreement Travel activity: None Hybrid working: up to 40% Everything regarding your application You can apply directly to us online in a first step - for this you only need your CV. Further information on the application process can be found [here](< >). We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: Meaningful j4id10418665a j4it1040a j4iy26a