Customer Service Administrator 100%

We are an internationally active company engaged in the manufacture and distribution of shower enclosures, showers and bathtubs, as well as bathroom concepts.

As a company, we place the needs of our customers at the center. This philosophy manifests itself in the development, manufacture and distribution of individual product solutions. In combination with first-class service competence, we guarantee all our customers a tangible added value for unique bath and shower experiences.

To strengthen our team, we are looking for an engaged, reliable and communicative personality, who enjoys customer care and moves securely and competently in the CH internal service, to start immediately or by arrangement.

Your task

• Recording, processing and monitoring of customer orders in daily business
• Telephone and written customer advice with a service-oriented and friendly appearance
• Support with technical customer concerns as well as in the area of spare parts
• Coordination and alignment between customers, installers as well as internal departments
• Support with administrative tasks and general office work
• Independent planning, control and monitoring of the daily assignments of our installers and installation partners throughout Switzerland, taking into account delivery dates, customer requirements, availability as well as optimal capacity utilization
• Planning, administration and continuous updating of orders and deployment plans in SAP Field Service Management (FSM) including digital handover to the installers
• Continuous maintenance of installer profiles, qualifications, regional responsibilities as well as feedback in the system
• Collaboration in a varied and dynamic working day with versatile subject areas

What you bring

• Technical flair and enjoyment in finding practical solutions
• Enjoyment of structured and reliable administration
• Careful way of working and a good eye for detail
• Team spirit, helpfulness and an open personality
• Ability to maintain an overview even in hectic situations
• Flexibility and enjoyment of a varied working day
• Independent and solution-oriented way of working
• Very good German skills in speaking and writing as well as good French skills for daily communication

What we offer and how you reach us

We offer you a versatile activity in a lively environment in which initiative and independent working are valued. Modern employment conditions and social benefits as well as generous fringe benefits round off our overall package.

Have we aroused your interest? We look forward to receiving your application documents via the online application form on our homepage. Any questions? Ms. Gina Rossel provides clarity under the number.

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