Project Manager - Customer Experience

• 21 August 2026 • 100% • Indefinite duration • Bern Project Manager - Customer Experience Job description Are you passionate about the digitalization of customer processes? Here is what motivates you in the morning: • You lead exciting customer experience and CRM projects - from needs analysis to the successful implementation of modern solutions. • You assume responsibility for quality, deadlines and budget and lead your project team to success. • You advise our clients in their digitalization projects and develop innovative solutions with them for marketing, sales and customer service. • You coordinate internal and external stakeholders and ensure transparent communication at all hierarchical levels. • You present project progress, manage risks and ensure that the expected business value is achieved. • You work closely with our consultants, architects, development teams as well as with the client project team and actively contribute to the success of our client projects. We expect from you: • A university degree or from a university of applied sciences, ideally in business informatics, business administration or a comparable field. • Several years of experience in IT project management in the field of CRM or customer experience. • Experience collaborating with demanding clients and stakeholders. • Strong communication and negotiation skills at the level of management and decision-makers. • A structured and solution-oriented way of working as well as a great sense of responsibility. • Experience in the Microsoft ecosystem, notably with Dynamics 365, the Power Platform and Copilot, or with comparable CRM platforms. • Excellent command of Swiss German as well as a very good level of English. • Availability for travel within German-speaking Switzerland. Let yourself be inspired by the isolutions experience and become a member of a team that openly shares its knowledge, supports each other and achieves great things together. Application process What does the application process look like? Benefits isolutions - our way of being and working Long live the team spirit We work together and for each other. Everyone assumes their responsibilities autonomously and supports through their personality and skills. There is always time for a ping-pong tournament or a beer after work. #teamwork Work-life balance, teleworking and workation How do you like to work? We believe in a hybrid model for maximum efficiency, which is why you can work flexibly with us. Do you want to combine work and vacation? Whether at the isolutions office, at home or in workation - we make it possible. Because a good work-life balance is important to us! #wecareaboutyou Central location All our sites - Bern, Zurich, Basel and Barcelona - offer a central location. You are therefore always well connected and can move quickly from one point to another. #stayconnected #whereeveryouare Flat hierarchies, open corporate culture and feedback We believe in the skills and abilities of each employee. With us, you don't climb a career ladder - technical and managerial skills are recognized and encouraged equally. You can get involved and make things move. Exchange, open communication and feedback are part of the corporate culture and are actively lived. We achieve our successes together. #bettertogether Events are part of our DNA Those who work must also be rewarded! We start the year with an annual kick-off, end the summer gently with a summer party and close the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, events and meetings take place regularly - in a team and with clients. #gemeinsamerfolgefeiern #morefuntogether For the good of the environment Thanks to our central locations, our employees can easily travel by public transport. With a half-fare card, we support the commute of all employees. Business travel is of course fully covered. #travelandwork Employee promotion and development We do not only shape the future of our clients, but also offer our employees development opportunities - individual and adapted to personal needs. #shapeyourcareer Leave can also be extended Because we want our employees to rest, you benefit from 27 days of leave at isolutions! Do you love traveling and want even more vacation? No problem! At isolutions, you can buy up to 1 month of additional leave days! #chargeyourbatteries + 1 week of corporate social responsibility Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That's why we offer every employee an additional week of leave for social commitments. #getengaged #socialresponsability #chartiy zäme rede Every Monday, we start the week together. Our CEO launches the week, employees inspire with their stories and successes are celebrated together. A small breakfast is always offered. #mondayslikethis Contact Contact us for an exchange. Lucas Badertscher Business Unit Manager Customer Experience BSc in Business Informatics