Senior ITSM & ServiceNow Engineer

Your tasks:

Development and further evolution of modern IT Service Management (ITSM) solutions
Conception and implementation of ServiceNow applications and processes
Modeling, optimization, and documentation of operational processes
Development and further evolution of a CMDB as well as asset and configuration management structures
Analysis of requirements and translation into sustainable service and process solutions
Collaboration with specialist departments, operations organizations, and technical teams
Coordination of workshops, alignments, and specialist topics
Maintenance and further evolution of documentation and knowledge platforms
Support in the introduction of best-practice processes and standards
Ensuring transparent documentation of decisions, processes, and solutions

Your profile:

Several years of experience as an ITSM Engineer, ServiceNow Engineer, or in a comparable role
Sound knowledge in IT Service Management as well as experience with ServiceNow, CMDB, asset, or configuration management solutions
Experience in the analysis, design, and optimization of service and operational processes
Understanding of complex operational and service organizations as well as the ability to combine technical and organizational requirements
Experience in using tools such as Jira, Confluence, or SharePoint is an advantage
Structured, analytical, and solution-oriented way of working as well as enjoyment in collaborating with different stakeholders
Very good German skills and strong communication skills
An impeccable reputation is mandatory

Automatically translated from the original.

Posted 1 week ago

Location