Campus Life & Student Support Coordinator

Reporting to the Director of Student Services and working closely with the Academic & Operations Coordinator, the Campus Life & Student Support Coordinator supports students throughout their journey at Les Roches, with a primary focus on B2B student groups.

The role acts as a trusted and approachable point of contact, helping students navigate campus services, understand institutional processes, and adapt to life in Switzerland. The successful candidate will provide practical guidance, answer day-to-day questions, support students in resolving routine challenges, and ensure they receive the assistance they need from the appropriate departments when required.

While supporting B2B students is a key priority, the role is part of the Student Services team and may support the broader student population as needed.

Key Responsibilities

Student Support & Guidance

• Act as a first point of contact for student questions, concerns, and practical day-to-day matters.
• Provide guidance on campus procedures, services, policies, and expectations.
• Help students successfully adapt to life in Switzerland and at Les Roches.
• Encourage student independence, responsibility, and engagement.
• Follow up with students to ensure required actions and administrative processes are completed.

Campus Navigation & Liaison

• Serve as a key point of contact for students seeking guidance and support.
• Guide students in accessing services across the institution, including Housing, Career Services, Academics, Finance, Student Affairs, and Operations.
• Provide first-line support for routine enquiries and resolve issues whenever possible.
• Prepare students for appointments by clarifying processes, expectations, and next steps.
• Identify matters requiring additional intervention and refer them to the appropriate department or the Director of Student Services.
• Maintain regular communication with the Academic & Operations Coordinator regarding emerging student needs and programme-related concerns.

Student Support & Success

• Provide practical guidance to help students adapt to life in Switzerland and at Les Roches.
• Explain administrative processes, institutional requirements, and available support services.
• Guide students in managing everyday challenges and accessing appropriate resources.
• Monitor and follow up on required actions, ensuring key deadlines and obligations are met.

-Promote student engagement with Career Services, internship preparation, and professional development opportunities.

• Support students before and during their internship experience by providing practical guidance, follow-up, and assistance with administrative, travel, accommodation, and other logistical matters, while working closely with the Internship Department and relevant campus services.
• Support onboarding, orientation and student communications.
• Assist with group visits, excursions, and programme-related activities as required.
• Support graduation-related communications and ensure students complete required administrative steps.
• Encourage independence, accountability, and successful integration into the Les Roches community.

Administrative Support

• Maintain accurate records of student interactions and follow-up actions.
• Coordinate student communications and administrative activities within Student Services.
• Contribute to departmental projects and continuous improvement initiatives.
• Prepare reports, updates, and summaries as required.

Qualifications & Skills

• Les Roches Alumni
• Experience in student services, hospitality, customer service, education, administration, or a related support role.
• Strong interpersonal and communication skills.
• Excellent organisational and follow-up abilities.
• Ability to work effectively with students from diverse cultural backgrounds.
• Proactive, service-oriented, and solution-focused approach.
• Ability to manage multiple priorities and maintain confidentiality.
• Fluent English (spoken and written).

Personal Attributes

• Friendly, approachable, and professional.
• Patient, supportive, and culturally aware.
• Strong problem-solving skills and sound judgement.
• Well-organised, reliable, and proactive.
• Team player with a genuine commitment to student success and experience.