Customer Advisor Driver Licensing 90-100%

Start of position: 1 January 2027 or by arrangement Work location: Bern The Strassenverkehrs- und Schifffahrtsamt des Kantons Bern is a bilingual, customer-oriented service company. Through the licensing of persons, vehicles, and vessels, it contributes to safe, smooth, and environmentally friendly traffic on roads and waterways. The Driver Licensing area of the Administrative Traffic Safety department is responsible for the issuance of learner's permits and driving licenses. Your tasks <br /> • Serving and advising customers at the counter and on the telephone in German and French • Processing electronic dossiers as well as creating learner's permits and authorizations for theoretical and practical driving tests • Preparing driving license and learner's permit applications (name changes, duplicates, change of canton, etc.) and subsequent creation of the licenses • Creating driving licenses after passing the driving test as well as after the expiration of probationary driving licenses • Exchange of military driving licenses into civilian driving licenses • Post-control of the created learner's permits and driving licenses • Packaging and sending the produced learner's permits • Preparing and checking applications for the exchange of foreign driving licenses • Creating international driving licenses • Writing letters and e-mails in German and, upon request, also in French <br /> Your profile <br /> • Training as Detailhandelsfachmann/Detailhandelsfachfrau EFZ, supplemented by a commercial diploma or relevant professional experience in the administrative field • Experience in customer contact as well as a friendly, committed, and service-oriented personality with pleasure in multilingual customer advice • Proficient German language skills as well as very good French skills (at least B1) and good IT skills in using common MS Office programs • High sense of responsibility, confident handling of legal foundations and specifications as well as an independent and reliable way of working • Strong teamwork skills, flexibility, and resilience as well as high quality standards and initiative, even with increased workload <br /> We offer you <br /> • A versatile specialist function with regular customer contact • A motivated and competent team in an appreciative working environment • Careful induction by experienced colleagues <br /> Contact Curious? Your contact for questions: Sandra Laub, HR-Beraterin, Telefon +41 31 633 92 90, sandra.laub@be.ch Das Strassenverkehrs- und Schifffahrtsamt is committed to its guiding principles and is a certified Friendly Work Space® employer.