Team Leader Ticketing & Administration 80% - 100%

Welcome to the world of MAAG – Your new workplace in the heart of Zürich!

MAAG Music & Arts AG is one of the leading companies in the Swiss entertainment, culture, and event industry. Under the umbrella brand MAAG Moments, we combine unique event locations, gastronomy operations, cultural offerings, and live experiences. With the MAAG Halle, the Halle 622, the Lichthalle MAAG, as well as various gastronomy concepts, we create special moments for hundreds of thousands of visitors per year. What defines us? Team spirit, creativity, and the passion to inspire people. With around 80 permanent employees and several hundred temporary staff, we are among the largest independent cultural organizers in Switzerland.
For our team, we are looking for a committed, organizationally strong, and service-oriented personality with experience in ticketing and administrative processes.

We are looking for, by arrangement, a

Team Leader Ticketing & Administration 80% - 100%

Your main tasks

• Responsibility for the operational ticketing business as well as the support and further development of the ticketing systems and the ticket shop
• Administration and monitoring of all ticket and guest contingents as well as participation in dynamic pricing and yield management measures, as well as the interface to external ticketing partners
• Assistance in the creation of auditorium and performance plans for various shows in consultation with the show department
• Creation of statistics, reports, and show settlements and coordination with the external finance department
• Support for the Customer Data Platform (CDP) including data quality, segmentation, as well as the further development of customer and visitor data
• Planning and implementation of sales-promoting promotions and marketing activities
• Interface to show marketing as well as active support in the implementation of marketing activities (newsletters, mailings etc.)
• Acquisition, support, and processing of group bookings (schools, companies, hospitality, bus trips etc.) including coordination with the gastronomy and event departments for hospitality events
• Processing of customer inquiries via telephone and email
• General administrative tasks
• Continuous optimization of processes, systems, and sales procedures
• Professional and personnel leadership of the Ticketing & Administration employee as well as the Front of House staff of the Lichthalle MAAG
• Support of the Head of Marketing & Ticketing as well as taking over defined tasks in their absence

Your Background

• Several years of experience in ticketing, ideally in the entertainment, event, or hotel environment
• Experience in handling ticketing systems as well as a CDP or CRM solution
• Strong sales flair and high customer orientation
• Experience in the implementation of promotions and sales-promoting measures
• Initial leadership responsibility or demonstrable experience in the professional management of a team
• Analytical mindset, strong networked thinking, as well as joy in working with data and evaluations
• High process and administration competence as well as a structured, independent, and reliable way of working
• Very good German and English skills in spoken and written form

Your Benefits

• Central place of work
• Innovative and unique working environment
• Openness to creativity and new ideas
• Motivated and cool team
• Discounts and (concert) tickets in the MAAG locations
• Discounts in our gastronomy outlets (25% on food, 50% on drinks)
• Various online shopping discounts
• Various employee events
• Attractive salaries and good social benefits

Become a MAAGian!

Apply NOW via our website. Ms. Jennifer Graf looks forward to your exciting application documents!

Please note that we can only consider electronic applications.
We fill this position without the support of recruitment agencies.

Maag Music & Arts AG
Hardstrasse 219 8005 Zürich

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