Customer Service & Support Employee for POS Systems

Payfix AG is more than just a pioneer in the development and distribution of All-in-One POS systems. We are a small group of individual and innovative minds with a common goal: to lead the gastronomy industry into the future. Whether in retail, in stadiums, in pop-up stores, with market vendors and events – we help companies to optimize their work processes and keep pace with the changes of the times. We achieve this and much more by putting our heads together every day, exchanging ideas, and putting our combined know-how and our passion for innovative solutions into practice. Customer Service & Support Employee for POS Systems As a Customer Service & Support Employee for POS systems, you are responsible for the introduction, installation, and support of Payfix projects – both on-site at the customer's location and from the office. You accompany the projects from preparation through implementation to follow-up care and billing. Your tasks include: Onboarding and training of new customers, including checking technical framework conditions on-site Setup and configuration of our systems as well as preparation of the required hardware Recording and processing of customer inquiries and technical problems Ensuring customer satisfaction through proactive service Active maintenance and further development of long-term customer relationships Creation and continuous updating of FAQ documents and help services Support of the project team as needed, both in preparation and on-site at large-scale events What makes you the ideal candidate: Completed commercial training or comparable qualification Experience in customer service and technical support Willingness for on-site assignments and flexibility in dealing with different customer needs Openness to occasional assignments in the evening or on weekends Excellent communication and training skills to convey technical content in an understandable way Independent, structured way of working as well as a high degree of responsibility and reliability Driving license category B What we offer: A modern working culture in a young, humorous team Flat hierarchies and an open, appreciative corporate culture Room for your own ideas and creative design possibilities Regular team events Access to the largest festivals and events in Switzerland Flexible working hours and the possibility of working from home Five weeks of vacation jpid540f073jm jit0627jm jiy26jm