After Sales Support Specialist (w/m/d)

In After Sales Operations, we ensure that our customers are well taken care of even after the purchase. To do this, we manage a network of service centers for over 9 million products. As a Support Specialist, you keep the cases moving: from warranty to credit note. And because the role is deliberately broad, your area of responsibility grows with you.

What you bring ###

1-3 years ####

Experience in the field of After Sales, customer service, or accounting

Completed basic or further education ####

Commercial training

German (business fluent) ####

English (advantageous) ####

French (advantageous) ####

Mandatory

Confident handling of ERP systems and ticketing tools such as Zendesk as well as a precise way of working

Mandatory

Remain calm, even when many cases are on the table at the same time, and make decisions yourself instead of waiting for approvals

Mandatory

The willingness to question "how it has always been done" and suggest more efficient, automated, or effective solutions

Mandatory

The ability to adapt to continuous changes in the working environment