Team Leader Customer Care - Sea Freight

Team Leader Customer Care (m/f/d) - Sea Freight Who we are Logistics touches every aspect of our lives - from the goods we consume daily to the healthcare we rely on. With us, your work goes beyond logistics: it enables the small and large moments of life for people all over the world. As a globally leading logistics company with the vision to further develop our world, we offer you a secure and stable environment. Here, your work makes a real difference. Whether it's the delivery of food, the development of sustainable transport solutions, or commitment to local communities - your work achieves more than you can imagine. Team Leader Customer Care (m/f/d) - Sea Freight Together with your team, you are responsible for an international customer portfolio and ensure that our key customers experience outstanding service. How you contribute Leadership, coaching, and further development of a Customer Care team Responsibility for an international Key Account portfolio in the area of sea freight Ensuring proactive, high-quality end-to-end customer care Close cooperation with Sales, Operations, and other stakeholders Management of commercial topics including offers, pricing, and contractual matters Conducting business reviews as well as management of escalations and continuous further development Analysis of customer needs and development of efficient logistics solutions including KPI and performance management What distinguishes you Several years of experience in sea freight, ideally in a Key Account environment Sound know-how in Import, Export, Crosstrade Several years of leadership experience and clear ambitions to successfully develop a team Strong understanding of customer requirements as well as complex international supply chains Pronounced ability to repeatedly question existing processes and drive improvements High customer orientation paired with entrepreneurial thinking Strong communication skills and assertiveness in stakeholder management Very good German and English skills What is in it for you Attractive compensation package including 13th month salary and performance-related bonus A responsible key role in an international environment Extensive further training opportunities, from language courses to individual development programs Discounts at top brands in fashion, leisure, electronics, living & more Team spirit at regular team and company events A state-of-the-art office with optimal public transport connections and parking spaces for employees directly on site jpid39fb7c9jm jit0625jm jiy26jm