Telephone Customer Advisor Inbound (m/f/d) 80-100%

Our client is a renowned market leader for outsourcing services in Europe. The company specializes in providing high-quality outsourcing solutions for companies in various industries and has an impressive track record in optimizing business processes and increasing the efficiency of its customers.

With many years of experience and a profound understanding of the specific requirements of the market, our client has earned an excellent reputation. The company offers a wide range of outsourcing services.

Through partnering with our client, companies can reduce their operating costs, streamline their processes, and focus on their core competencies. The company is characterized by its expertise, reliability, and customer-oriented approach and is committed to continuously increasing the success of its customers.

As a market leader for outsourcing services in Europe, our client sets standards for the industry.

Job Description:

• Conducting and logging incoming telephone calls and emails in the administrative area incl. billing inquiries
• Identifying sales opportunities (sales, up- and cross-selling), optimizing the customer portfolio
• Receiving and processing disruptions in 1st-level support
• Customer-oriented, friendly product and service consulting

Requirements:

• Languages: fluent, accent-free German (oral and written) as well as CH-German understanding are mandatory requirements (EN/FR/IT an advantage)
• Articulate, motivated, technically savvy, flexible, and reliable
• Convincing communication skills and the willingness for active customer retention
• Availability at 100% during the training period of 7 weeks
• Working hours: Mo – Sa: 08:00 – 20:00 (shift availability mandatory) Shift availability: Our employees are scheduled every second Saturday
• The framework conditions for part-time employees (80-100% workload) remain the same: 5 days per week, working days: Monday – Saturday

We offer:

• A permanent employment contract in full or part-time
• A responsible task in an active company
• A modern workplace
• A collegial working environment in a nice team with flat hierarchies
• Intensive training and induction (7 weeks at 100%) at full salary
• Development opportunities in the telecommunications industry
• Attractive benefits and further training opportunities
• Internal advancement opportunities

Should we have aroused your interest, we look forward to your application or call us for further information.

Together into a secure future through work and further training.
Your Alegra Personal Team