Receptionist m/f - Winter Season 2026/27

About us The Schweizerhof Sils Maria is a traditional three-star superior holiday hotel in the heart of the Upper Engadin, part of the Faern Collection. We stand for authentic Engadin hospitality, cuisine with character, and a wine list that tells stories – our Three Rivers concept along the Rhine, Po, and Danube is a special centerpiece. We do not want to be the most luxurious hotel in the valley, but one of the warmest. Our guests come for the atmosphere, the personal hosts, and because they do not feel like a room number with us. This is exactly what we also expect from our reception: attentive instead of intrusive, honest instead of salesy, personal instead of anonymous. The reception is the business card of our house – the first and last impression our guests take with them. In winter, we experience the Engadin at its most beautiful: snowy landscapes, cross-country skiing, winter hiking, and classic Engadin holidays characterize this season. The house is led by us, Michael and Simone Müller, as a well-coordinated management duo. We are present in the operation, speak with guests, stand in service – and are looking for someone who lives this closeness to guests and the team just as we do. Your tasks As a receptionist, you are the first point of contact for our guests and decisively shape the first impression of the Schweizerhof. • Warm welcome, check-in and check-out of our guests • Management of the telephone switchboard, processing of reservations and inquiries • Active presence with the guest: individual advice, concierge services (excursion tips, restaurant recommendations, reservations) • Cash management and administrative tasks in the Front Office • Close cooperation with housekeeping, service, and kitchen, so that the guest never feels the difference between departments • Shared responsibility for complaint management directly at the reception – solution-oriented, without discussion, with the goal of regaining trust • Maintenance of guest data and consideration of individual wishes and preferences, especially with regular guests • Support with seasonal processes and induction into the team at the start of the season Your profile • Completed training in the hotel industry or equivalent experience at the reception, ideally in an upscale holiday hotel • Joy in dealing with people of the most diverse backgrounds – both in the team and with our international guests • German language skills mandatory, good English skills an advantage, other languages (French, Italian) welcome • Confident handling of common hotel software systems (PMS) • Organizational talent, initiative, and the ability to remain calm and solution-oriented in stressful moments • Resilience and overview even during intensive seasonal peaks • You see yourself as a host, not as an administrator What we offer you • A responsible position with direct guest contact in a traditional house with a clear identity • Direct cooperation with the management – we are approachable, visible, and actively support our team in everyday life • An environment in which personal responsibility is promoted and performance is recognized • Fair employment conditions according to L-GAV, meals during working hours • Support with the search for accommodation in the Engadin • A place of work in the middle of one of the most beautiful landscapes in Switzerland – between lakes, forests, and mountains, ideal for everyone who appreciates nature and mountain air • A team that sticks together, supports each other, and enjoys being a host together