Family Allowance Administrator — German-speaking profile

Family Allowance Administrator — German-speaking profile
FER CIAM — Putting people at the center of social benefits
FER CIAM is the Geneva agency of the largest interprofessional AVS fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies.
With nearly 47'500 affiliates — including both companies and the self-employed — it is one of the key players in social protection in French-speaking Switzerland.
On a daily basis, its teams manage the collection of 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than 876 million francs in AVS, AI, and loss of earnings benefits. In parallel, they ensure the administration of family allowances and the application of collective labor agreements.
A demanding technical scope, serving thousands of companies and their insured persons — where every file has a direct impact on the professional and social lives of the individuals concerned.
Job Description
FER CIAM is looking for a collaborator fluent in German to join its family allowance department. Initial experience in file management, family allowances, or a similar sector will be considered an appreciated asset.
FER CIAM is the interprofessional AVS Fund of the Fédération des Entreprises Romandes, FER Genève. It is part of a range of services offered to FER Genève member companies. Among other tasks, it participates in the administration of the family allowance funds of the Fédération des Entreprises Romandes Genève and the application of collective labor agreements.
Your role at the heart of our mission
You support our German-speaking and French-speaking beneficiaries with kindness and professionalism. You manage your files with full autonomy, relying on the legal and regulatory frameworks in force, and actively contribute to a quality service, in a spirit of collaboration and continuous improvement.
Your responsibilities
File Management
Processing, calculation, and decision-making on family allowance requests
Management of family allowance benefits in accordance with federal and cantonal legislation and current European regulations
Drafting restitution decisions for unduly paid benefits
Client & Partner Relations
Attentive support for German-speaking beneficiaries, in coordination with public and private partner institutions
Active collaboration with other FER CIAM departments
Professional telephone reception in German and French, according to FER Genève quality standards
Administrative Work
Drafting routine correspondence in German and French, in compliance with legal obligations
Profile sought
What we are looking for above all
Fluent German, both spoken and written: this is the key competence for this position
A good command of French, both spoken and written
An additional asset
Initial experience in file management, family allowances, or a similar sector (social insurance, administration, customer service) constitutes an asset, without being a condition for applying
Desired complementary skills
CFC as a commercial employee or equivalent recognized training
Writing skills and attention to detail, in both languages
Excellent sense of service and human contact, comfortable on the telephone
Rigor, autonomy, and the ability to quickly learn new legal and regulatory frameworks
Valid Swiss work permit required
What we offer you
A stimulating working environment within the largest interprofessional AVS fund in Switzerland
Attractive employment conditions with competitive social benefits
Flexible working time organization, promoting work-life balance
Offices ideally located in the heart of Geneva
Ready to join us?
Apply now by clicking on the "Apply" button below.
We look forward to discovering your profile!
Our commitment
FER Genève values diversity and encourages applications from all qualified persons, regardless of their background.
We acknowledge receipt of each application and will contact you if your profile matches our needs. jpidadfafefjm jpit0937jm jpiy26jm