Front Office Manager 80% (m/f/d)

Finding independence, satisfaction, and joy in life through work. That is what IG Arbeit Luzern stands for. People with mental health difficulties are individually supported through work integration in the free economy or within IG Arbeit, so that they can gain a foothold in our society again. Our AuftragsBörse is a dynamic and versatile department within IG Arbeit that facilitates the everyday lives of our customers with various services. These services include clearances, removals, property management, gardening work, and cleaning. To complement our existing team, we are looking for you in the position of Front Office Manager 80% (m/f/d) You look forward to the following tasks • Responsibility for the Front Office as well as operational order management in daily business • Scheduling of personnel and assignments (incl. short-term adjustments) as well as ensuring resource planning and time management • Customer care in daily business incl. active acquisition of orders and new customers • Creation, follow-up, and closing of offers as well as invoicing • Interface function between customers, specialists, and the management of AuftragsBörse • Support, guidance, and promotion of employees with performance impairments With this profile, you are exactly right for us • Completed commercial training (EFZ) or comparable, as well as further training in sales or as a technical merchant (technischer Kaufmann/frau). • At least 5 years of professional experience in a similar function (e.g., scheduling/coordination in an operational environment in transport, facility services) • Experience in sales as well as enjoyment of active customer acquisition • High resilience, enjoyment of working in a highly dynamic environment, ability to prioritize correctly as well as a structured, solution-oriented, and independent way of working • Very strong assertiveness, clear and binding communication, but also empathy and high social competence as well as enjoyment of working with people in the 2nd labor market • Proficient IT skills (MS Office, ERP systems) and confident in German (written and spoken) What you can expect • Meaningful activity in a motivated team • A lot of personal responsibility and scope for design • Progressive employment conditions and social benefits • Individual training and further education opportunities • Workplace in a central location in Luzern Have we piqued your interest? Then we look forward to your online application at https://apply.refline.ch/810329/0160/pub/de/index.html For further information, you can reach Florian Emmenegger, Leiter AuftragsBörse, from 3 August 2026 at 041 369 68 20. Please note that we collect all applications until 3 August 2026 and will only begin the selection process then. www.igarbeit.ch