Experienced IT Support (70 - 80%)

• 04 August 2026 • 70 - 80% • Indefinite duration • Winterthur Do you have solid experience in IT support and enjoy direct contact with users? To strengthen our team, we are looking for a committed person who, through their technical knowledge, service orientation, and sense of solution, contributes significantly to the smooth running of IT operations.   Your tasks ## • * As an experienced IT support collaborator, you assist and advise users on technical and application-related questions, thereby contributing to high user satisfaction • * You support users in 1st and 2nd level support - both by telephone and on-site • * Resolution of incidents, pre-analysis of incident reports and transmission to the competent departments • * Knowledge and experience with an IT service management tool (incident management) are desired as well as participation in projects • * Provision, installation, and delivery of new hardware and software components • Your profile ## • * Completed IT training or continuing education • * Several years of professional experience in IT support (at least 2 years), in particular experience in a client environment (2nd level) • * Very good knowledge of the Windows 11 operating system, as well as Microsoft Office products in general • * Autonomy, reliability, and strong customer orientation • * Category B driver's license, good knowledge of German (oral and written) • What we offer ## • * Being part of a mixed and committed team • * A meaningful, varied, and responsible field of activity • * A modern workplace in an urban and booming district, close to the Winterthur main station (with the possibility of partial teleworking) • * Equality, diversity, and inclusion • * You will find other benefits on our website • Contact ## Your questions regarding the position will be gladly answered by Joshy Pannarakunnel, head of Service Desk & Field Services, tel. +41 52 267 65 99. Learn more? https://stadt.winterthur.ch/ We look forward to receiving your application online.