Data Entry & ServiceNow Employee (m/f/d) – 60–100 %

Your tasks:

• Recording and processing of service tag numbers as well as relevant device data
• Structured recording, maintenance, and updating of data in Microsoft Excel
• Checking existing data sets for completeness, accuracy, and timeliness
• Identification and cleansing of duplicates as well as erroneous data entries
• Comparison and consolidation of information from different data sources
• Transfer and maintenance of the processed data in ServiceNow
• Verification of the data sets recorded in ServiceNow for correct and complete transfer
• Clarification and follow-up processing of missing, erroneous, or unclear information
• Ensuring high and consistent data quality
• Documentation of processing progress as well as still open cases

Your profile:

• Very good to excellent user knowledge in Microsoft Excel
• Confident handling of extensive tables and large data sets
• Sound knowledge in the application of filters, sorting functions, VLOOKUP/XLOOKUP, formulas, and data comparisons
• Knowledge in handling Pivot tables is an advantage
• Experience with ServiceNow is of great advantage
• Professional experience in the areas of data entry, master data maintenance, administration, or IT asset management is an advantage
• Careful, structured, and independent way of working
• Strong sense of quality and responsibility
• Ability to independently recognize and process discrepancies and errors in data sets
• Good German skills in speaking and writing; English skills are an advantage

Requirements:

• Very good German skills in speaking and writing (mandatory)
• Further language skills are an advantage
• Experience with ticketing or support management systems is an advantage

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