Service Team Dispatcher (m/f/d)

Delta Electronics is one of the world's leading providers of solutions in the fields of power and energy electronics as well as industrial automation. Our Swiss service team ensures that our customers are supported reliably, quickly, and competently.

For our Bern location, we are looking for an organizationally strong personality as a Service Team Dispatcher, who coordinates our service assignments with overview, tact, and a clear head and supports our team in daily operations.

Your Role

As a dispatcher, you are the central hub between customers, service technicians, and internal departments. You plan daily assignments proactively, react confidently to short-term changes, and ensure that the right people with the appropriate qualifications are deployed to the right customer at the right time.

Your Tasks

• Structured and proactive planning of daily service assignments
• Optimal coordination of employees, orders, appointments, and resources, taking into account qualifications, availability, deployment areas, and priorities
• Fast and efficient replanning in the event of disruptions, failures, or emergencies, without losing overview
• Professional communication with customers – from order reception to complaint processing
• Close cooperation with our service technicians: clear assignments, good listening, and fair deployment planning
• Careful documentation of all assignments in the dispatch system
• Active participation in shaping and continuous improvement of our service processes

Your Profile

• Basic technical training, ideally in the electrotechnical field, or several years of experience in technical service
• Experience in dispatching, deployment planning, or a comparable coordinating function is an advantage
• Strong interpersonal skills and a good sense for the needs, strengths, and workloads of employees
• Ability to recognize tensions and challenges within the team early on and to deal with them in an appreciative but clear manner
• Technical understanding to competently assess service assignments and select the appropriate technician
• Strong organizational talent and the ability to confidently coordinate multiple topics simultaneously, even with a high workload
• Strong communication skills in German, French is an advantage
• Decisiveness, sense of responsibility, and a solution-oriented way of working
• Resilience, flexibility, and a cool head even in hectic situations
• Proficient use of MS Office as well as ideally experience with dispatching or service software

What we offer you

• A responsible key role with direct influence on customer satisfaction and team success
• A well-coordinated, motivated service team with short decision-making paths
• An international environment with Swiss roots
• Modern work tools and professional framework conditions
• Attractive employment conditions and individual development opportunities
• The opportunity to actively shape processes and contribute your ideas and your personal touch

Interested?

Then we look forward to your application! Please upload your complete documents via the online application tool. We look forward to getting to know you and perhaps soon shaping our service team operations at the Bern location together with you.

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