CONCIERGE (a)

Your area of responsibility: • Greeting our guests and coordinating luggage and parking services • Operating the telephone switchboard and forwarding telephone inquiries • Personal and telephone support for our guests from home and abroad • Individual guest support and advice on site with tips and recommendations for the stay in the region • Organizing transfers as well as ticket and restaurant reservations for our guests before, during and after their stay • Maintaining an excellent network of local partners, service providers and performers • Supporting our Front Office team to ensure a smooth process for guests upon arrival and departure What you bring: • Professional experience in a similar position in the area of Guest Relations, Concierge or Front Office, preferably in luxury hotels • Well-groomed appearance and excellent manners • Open personality and excellent communication skills • Strong guest and service orientation as well as a high degree of discretion • Very good German and English language skills in word and writing, further foreign languages an advantage