Onboarding and Customer Support Specialist

Onboarding and Customer Support Specialist (100%) Our mission: boost the local economy. For more than 12 years, we have been supporting thousands of merchants, restaurateurs, and associations with simple, reliable, and innovative payment and POS solutions. Because we prioritize proximity to our customers, we are currently looking for a committed, organized, and solution-oriented Onboarding & Customer Support Specialist. Onboarding and Customer Support Specialist (100%) Your mission Accompany our customers in their start with becash and myPOS, ensure their daily follow-up, and actively contribute to their satisfaction. You will notably be required to: Accompany new customers in the opening of their myPOS account. Respond to support requests by telephone, e-mail, tickets, and in person. Ensure rigorous follow-up of requests until their resolution. Process orders and after-sales service requests. Participate in the continuous improvement of procedures and our knowledge base. Identify and propose improvements to our processes. Over time, you will become a reference person for our customers on becash and myPOS solutions. Required profile We are looking for a person who: Has a sense of service and customer relations Is organized, rigorous, and knows how to manage multiple priorities Stays calm even when pressure rises Communicates with professionalism and benevolence Learns quickly and enjoys digital tools Demonstrates autonomy, curiosity, and initiative You also possess: An excellent command of French and a good level of English (B2) A first successful experience in customer service or a similar function Good ease with IT tools What will make the difference We particularly appreciate people who: Never leave a request unanswered and ensure follow-up until its resolution Naturally take initiative Document their work to facilitate knowledge sharing Like to improve processes and simplify the daily lives of customers as well as their colleagues What we offer An excellent working environment, proximity to our customers and of course: A dynamic, passionate, and benevolent team. Innovative products. Complete and continuous training. Real autonomy in your work. Opportunities for evolution. Workplace: Nyon (1min walk from the station) Activity rate: 100% Our mission: “ boost the local economy” - Join us! jpid3221fc7jm jit0729jm jiy26jm