ICT Support Specialist / Computer Scientist 100% Luzern

Where modern clinic IT meets true sense of responsibility: Immediately or by arrangement, we are looking for a dedicated ICT Support Specialist (100%) who ensures the trouble-free operation of the IT infrastructure. You will take over 2nd-level support, work with state-of-the-art technology, and ensure that employees can rely on reliable IT at all times.

What awaits you in this responsible task

• You ensure the smooth operation of the local IT infrastructure and are the first point of contact for demanding IT support requests on-site
• You analyze and resolve complex malfunctions on clients, peripheral devices, mobile devices, printers, telephony and network components - remotely as well as directly in the clinic
• You take over the installation, configuration, provisioning and replacement of hardware and accompany the entire lifecycle of the IT devices
• You maintain clinic-specific applications and support users competently with technical questions and software problems
• You participate in exciting digitalization, infrastructure and rollout projects and support the commissioning of new systems as well as medical devices
• You coordinate external partners and work closely with internal specialist teams as well as other ICT areas
• You document your work professionally in the service management system and ensure compliance with defined service levels
• You contribute actively to the implementation of ICT and cyber security requirements and identify security-relevant events early on

What you bring with you

• Completed vocational training as Informatiker/in EFZ or a comparable training in the field of computer science
• Several years of professional experience in IT support, workplace management or client engineering
• Very good knowledge of the Microsoft world (Windows, Microsoft 365 and standard Office applications)
• Sound experience in handling PC hardware, notebooks, mobile devices, printers and other IT peripherals
• Good knowledge in the areas of LAN/WAN, network fundamentals as well as client operating systems
• Experience in structured troubleshooting of complex IT malfunctions as well as in ticket processing according to ITIL processes
• Good German skills in speaking and writing as well as basic English skills

What distinguishes you

• You think analytically, structurally and solution-oriented
• You work independently, responsibly and maintain an overview even in demanding situations
• A strong customer and service orientation distinguishes you as well as a professional appearance
• You communicate understandably and meet users at eye level
• Teamwork gives you pleasure and you actively share your knowledge with your colleagues
• You act reliably, flexibly and with a high sense of quality

What your future employer offers you

• A versatile task with high personal responsibility in a modern clinical environment
• Exciting IT projects with direct influence on daily operations in healthcare
• State-of-the-art technologies and a professional IT infrastructure
• Cooperation with experienced specialists from various ICT specialist areas.
• Professional and personal development opportunities as well as targeted further training
• An appreciative working environment with short decision-making paths and an open corporate culture
• Contemporary employment conditions and attractive social benefits

Contact & Application

Would you like to contribute your experience in an innovative IT environment and become part of a motivated team? Then we look forward to getting to know you.

👤 Contact person: Nicole Seiler-Witt, Head of Sales and Talent Acquisition

📧 E-Mail: talents@seiro.ch
📞 Telephone: +41 41 553 01 65
💬 WhatsApp: +41 76 361 88 70 (First contact easily possible via WhatsApp)
🌐 Website: seiro.ch

#ICTSupportSpecialist