Service Desk Employee

Service Desk Employee (1st Level Support) Service Desk Employee (1st Level Support) wanted – 100%, 6 months, Zürich (hybrid). Multilingual IT support (DE/FR/IT/EN) in an ITIL-based environment. Service Desk Employee (1st Level Support) Job description: Receipt and processing of incidents and service requests via the internal IT Service Desk Supporting internal employees with all IT support concerns Processing and resolving tickets according to ITIL processes as well as escalation to the 2nd Level Support if required Application support for various internal systems Maintenance and expansion of the Knowledge Management Database Collaboration in an international and multilingual support environment Further requirements Enjoyment of telephone and written customer contact Independent, solution-oriented and structured way of working Strong-communication personality with high initiative Very good knowledge of Microsoft products Basic knowledge of hardware (notebooks, printers), Entra ID, Azure, Copilot and network technologies (e.g. Zscaler) is an advantage About the customer: Our customer is an established company based in Zürich and has a professional internal IT Service Desk that supports employees in several languages. In a modern Microsoft environment, you will work with current technologies such as Microsoft 365, Windows 11, Intune and ServiceNow and process incidents and service requests according to ITIL standards. After intensive induction, a hybrid working model with 1–2 home office days per week is possible. Requirements: Proven experience in IT Service Desk / Helpdesk (1st Level Support) Experience with ITIL and an ITSM tool (ideally ServiceNow) Very good knowledge of Microsoft 365, Windows 11 and Intune Experience in application support Fluent German and ösischkenntnisse Good English and Italian knowledge jpid6462d6ejm jit0627jm jiy26jm