Academic & Operations Coordinator (Arabic-speaking)

• 03 August 2026 • 10 - 100% • Supplementary income • Crans-Montana Role Presentation Reporting to the Director of Student Services, the Academic and Operations Coordinator is responsible for supporting the academic, operational, and cultural integration of Arabic-speaking B2B students at Les Roches. The role acts as the key intermediary between students, academic departments, Student Services, Operations, the Internship Department, and external B2B partners. Beyond operational coordination, the successful candidate will help students integrate into the Les Roches community, promote respectful behavior in line with campus values and Swiss regulations, and proactively resolve issues through advice and effective communication. With a primary focus on supporting Arabic-speaking students and B2B partners, the Academic and Operations Coordinator is a member of the Student Services team and will provide operational support across the department while contributing to institutional priorities according to company needs. Proficiency in Arabic and English is essential. French is an asset. Academic and Operations Coordinator (Arabic) Academic and Operations Coordinator (Arabic) Temporary contract / Crans-Montana, Switzerland Les Roches, a member of the Sommet Education group, is a globally recognized institution shaping the future of hospitality and the experience economy through transformative and experiential education across 3 campuses: Crans-Montana (Switzerland), Marbella (Spain), and Abu Dhabi (UAE). 2nd in the QS World University 2026 rankings in hospitality and leisure management and 2nd in the employer reputation category. Accredited by the New England Commission of Higher Education (NECHE) and the Swiss Accreditation Council (SAC) as a University of Applied Sciences. Les Roches Marbella, ISO-14001 and ISO-9001 certified. Our values, *Development, Distinctiveness, Shared Commitment, Openness and Sense of Service*, are the foundation of our actions. We offer an innovative, collaborative, and dynamic environment. Academic Coordination Act as the main point of contact between academic staff, operations, the internship department, and B2B partners Support the planning, coordination, and delivery of academic and operational logistics, as well as the monitoring of candidate progress. Monitor student attendance, academic progress, and operational milestones. Coordinate academic calendars, schedules, materials, and documentation Support operational and academic partners in their administrative and operational needs Act as the link with Arabic-speaking clients and students Operational Coordination Coordinate operational processes related to academic activities (logistics, integration, documentation, reports) Collaborate with project and program teams to ensure the proper execution of academic initiatives Organize and coordinate student field trips Track operational milestones, deliverables, and deadlines (including active support with the internship department) Coordinate with the Internship Department and relevant stakeholders to accompany B2B students throughout the internship process, ensuring that operational, administrative, and logistical requirements are managed effectively and that students receive appropriate support. Maintain accurate records, databases, and reports relating to academic and behavioral operations Identify process improvements to increase efficiency and quality of delivery Communication & stakeholder management Facilitate clear and effective communication between academic and operational teams, as well as with third-party stakeholders. Establish strong relationships with students, faculty, operational teams, internship services, and external partners. Serve as a communication bridge between Arabic-speaking students and the institution. Guide students in understanding academic, operational, internship, and institutional requirements, ensuring they are aware of expectations, responsibilities, and available support throughout their program. Prepare and distribute briefings, reports, presentations, and meeting minutes Support relationship management with all involved stakeholders Ensure that concerns are communicated promptly and resolved collaboratively. Build trust and credibility with students while maintaining clear professional boundaries. Act quickly to resolve misunderstandings, conflicts, and behavioral issues through diplomacy and effective communication. Help students understand not only the rules but also the personal and professional benefits of adhering to the Les Roches culture and values. Work closely with Student Services and academic management to ensure appropriate follow-up on student well-being and conduct issues. Quality & compliance Ensure compliance with internal policies, academic standards, and Swiss regulatory requirements where applicable Support quality assurance processes and continuous improvement initiatives Assist during audits, evaluations, or accreditation-related activities if necessary Qualifications & required skills Essential Proficiency in Arabic and English (oral and written) French is also appreciated Experience in a coordination role