Customer Service Representative

IT Manager / IT Service Specialist – Ticino ------------------------------------------------ We are looking, on behalf of one of our important clients, for an IT professional to join the Service Center team for Eastern Switzerland/Ticino. Main tasks • Technical and organizational management of a small IT team and support to the Service Center Manager, with eventual replacement during their absences. • Analysis, management, and resolution of issues related to hardware, Office applications, SAP, and server infrastructures. • Management and monitoring of IT incidents, from intake to resolution, ensuring adequate support to users. • Participation in IT projects, in particular migrations, implementations, and rollouts. • Installation, configuration, and commissioning of IT systems at offices, logistics sites, and points of sale. • Technical support during openings, renovations, and interventions at points of sale. • Translation of IT content and documentation from German to Italian, maintaining consistency with corporate technical terminology. Requirements • Complete training in the IT field (technical degree or equivalent training) and several years of experience in the IT sector. • Preferable experience in the management and coordination of IT specialists. • Excellent knowledge of hardware, PC, printers, networks, tablets, and smartphones. • Solid knowledge of Windows 10 and Microsoft 365; experience with SAP and server infrastructures is welcome. • Structured, autonomous, and problem-solving oriented approach. • Excellent knowledge of Italian and German, both written and spoken. • Category B driving license and availability for regular travel to Gossau (SG) and other company locations. • Availability for 7x24 on-call service, work outside normal office hours (06:00–22:00), and on Saturdays. • Resilient, flexible, organized personality oriented towards teamwork. • Excellent communication skills and strong orientation towards the customer and service. Requirements • Complete training in the IT field (technical degree or equivalent training) and several years of experience in the IT sector. • Preferable experience in the management and coordination of IT specialists. • Excellent knowledge of hardware, PC, printers, networks, tablets, and smartphones. • Solid knowledge of Windows 10 and Microsoft 365; experience with SAP and server infrastructures is welcome. • Structured, autonomous, and problem-solving oriented approach. • Excellent knowledge of Italian and German, both written and spoken. • Category B driving license and availability for regular travel to Gossau (SG) and other company locations. • Availability for 7x24 on-call service, work outside normal office hours (06:00–22:00), and on Saturdays. • Resilient, flexible, organized personality oriented towards teamwork. • Excellent communication skills and strong orientation towards the customer and service. What we offer: A professional opportunity within a structured and dynamic company, with the possibility of assuming a role of responsibility and actively contributing to the development and support of the corporate IT infrastructure. The search is aimed at candidates of both sexes (L. 903/77 and L. 125/91). What we offer: A professional opportunity within a structured and dynamic company, with the possibility of assuming a role of responsibility and actively contributing to the development and support of the corporate IT infrastructure. The search is aimed at candidates of both sexes (L. 903/77 and L. 125/91).