Specialist Customer Service Debt Collection

Is a positive customer experience also your top priority? Do you want to make a difference and participate in the success story of PostAuto? Then you are exactly right with us in Customer Service Debt Collection! With you, arrears stand no chance. PostAuto AG operates a debt collection office for various transport companies for traveling without a valid ticket, with corresponding customer service. Your benefits at the Post. We offer a fair salary, which ranges between CHF 71’900 to CHF 81’000 per year (100% workload) depending on experience and skills. Applications from talents with deviating competencies are also welcome; in such cases, your salary may lie slightly below or above the range. With us, you work in a future-oriented, dynamic environment in which you contribute and with which you continue to grow. With us, various benefits await you, which allow you to design your everyday life flexibly according to your needs. Vacation We send you on 6 weeks of vacation. What you can achieve. • In this exciting role, you process demanding written and telephone inquiries from passengers without a ticket. • You correspond with internal and external customers and with law enforcement authorities. • You arrange installment payments, extensions of payment deadlines, and independently handle the dispatch of invoices, reminders, and debt collection notices. • You independently post current incoming payments in SAP and monitor the daily data transfer with other debt collection offices. • You take on special tasks such as initiating criminal complaints or assist in the development of legal debt collection. • You operate our debt collection software Pink, eSchKG, and the digital incoming mail. What you bring with you. • You have basic vocational training in the commercial field or as a specialist in customer dialogue. • Ideally, you have already been able to gain initial professional experience in public transport. • Additionally, you have very good interpersonal and communicative skills. Even in challenging telephone conversations, you do not let yourself be unsettled and maintain your friendliness and patience. • You bring good MS-Office as well as SAP knowledge. • You communicate orally and in writing with stylistic confidence in German and Italian. Any further foreign language is an advantage.