Assistant Executive Housekeeper (F/H/X) CDI

Summary of responsibilities:

Reporting to the Executive Housekeeper, the essential responsibilities and functions of the position include, but are not limited to:

• Constantly propose professional, friendly, and pleasant service
• Be responsible for the smooth running of the Housekeeping department, compliance with chain standards, and the continuous training of their team
• Assist the Executive Housekeeper with workload distribution and monitoring
• Replace the Executive Housekeeper in their absence
• Prepare, organize, and coordinate daily activities through Opéra
• Inspect floors, service areas, storerooms, and equipment
• Control and supervise arrivals and VIP stay-overs in coordination with floor housekeepers
• Control the maintenance of welcome product stocks and cleaning products
• Organize practical and technical training for new employees/interns
• Develop a positive team spirit within the Housekeeping services
• Transmit necessary information to superiors for the smooth running of the department
• Organize and implement floor cleaning programs
• Establish staff schedules for the Floors service in the absence of the manager
• Learn LQA technical and emotional standards and put them into practice
• Ensure customer satisfaction by taking note of their needs and recording them in our Profile Plus system
• Control the productivity of permanent/extra floor staff
• Ensure the efficiency of the lost and found and returns procedure in Opéra
• Supervise and control the billing of the "dry cleaning" service for clients, management, and staff, in the absence of the manager
• Recruit department employees using the TAS (Talent Acquisition System)
• Train department employees according to TTT (Train The Trainer)
• Carry out performance evaluations following the probationary period and annually
• Create the CES (Employee Survey) action plan following results and ensure follow-up
• Lead by example and apply technical and emotional LQA standards
• Commit to the quality of service, discretion, and perfect honesty
• Have a professional attitude, be smiling, and remain calm at all times
• Respect ergonomic work standards regarding health & safety, as well as hygiene and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and the company
• All other tasks, as assigned

Qualifications:

• 3 years of experience in a Housekeeping supervisor position in a 4* or 5* hotel
• Mastery of the French and English languages
• Knowledge of a third language is an asset
• A university degree in a related discipline is an asset
• IT knowledge of the Opéra PMS is an asset
• Excellent knowledge of Microsoft Windows applications
• Excellent communication and organizational skills
• Interpersonal and problem-solving skills
• Particularly responsible and reliable
• Ability to work in a team
• Ability to focus attention on customer needs, while remaining calm and courteous at all times

Physical implications of the position:

The physical implications of the position include, but are not limited to:

• Constant: standing and walking throughout the work period
• Occasional: lifting and carrying loads
• Constant: kneeling, pushing, pulling, lifting
• Constant: climbing up or down stairs and ramps

VISA REQUIREMENTS

In order to be able to work in Switzerland, the candidate must possess a Swiss work permit or be from an EU - 17 or EU - 8 European country.

Please note that only applications sent through our recruitment site https://careers.accor.com/fr/fr (https://careers.accor.com/fr/fr) will be considered.

BENEFITS

• Housing possibility subject to availability
• 1 meal per worked day (benefit in kind)
• Discounts in various companies in the region
• Preferential rates in the Accor Group, in our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits …

Additional Information

Our values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we are always united.

Integrity:

We build trust through mutual respect and authenticity.

Autonomy:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build authentic connections and cherish every opportunity to make the people around us feel special.

Diversity and inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee benefits:

Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on meals and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Company description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 others in preparation, da