Head of Service m/f/d

Your field of activity:

• Leadership of the service team
• Group-wide uniform service standards for processes, response times, reporting and escalation
• Responsibility for service revenue, costs and key figures such as first-fix rate and customer satisfaction
• Expansion of recurring revenues through maintenance and license agreements as well as software options
• Further development of the portfolio with retrofit, remote support and digital services
• Expansion of know-how management with knowledge base, ticket system, documentation and learning platform
• Escalation instance in critical customer cases

Your plus points:

• Technical degree FH/ETH, e.g. computer science, mechanical engineering, electrical engineering or mechatronics
• Several years of leadership experience in industrial service with global responsibility
• Experience with software-intensive products, ideally in mechanical and plant engineering
• Experience in the introduction of service or ticket systems incl. change management
• Interest in ultrasonic technology and customer-specific applications
• Business fluent German and English, international willingness to travel
• Structured, assertive and customer-oriented with hands-on mentality

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