Coordinator Internal Processes & Customer Service (m/w/d) 90-100%

Profile: Commercial training or comparable qualification Very good language skills in German, French and English Experience in dunning, collection or debt collection business an advantage Good priority management as well as networked thinking Willingness to work shifts, Saturday mornings and holiday replacements Tasks: Coordination of inquiries, pending issues and internal processes Support of the team in organizational and administrative matters Ensuring a smooth daily business in customer service Processing of customer inquiries by phone and e-mail in DE, FR and EN Clarification of invoice questions, reminders and collection issues Solution-oriented processing of complaints and special cases Maintenance and updating of customer data as well as processing of changes