Group Leader IT Service Operation 80-100%

by agreement About us We at Visana are shaping the future of healthcare - with passion and innovation. Do you want to make a difference? Then you're in the right place with us! Visana is a leading Swiss all-branch insurer with 922,000 private and 16,300 corporate customers, based in Bern. We accompany our customers in various life situations - from health and prevention to living and mobility to individual solutions for companies. Take the next career step - our team is looking forward to you! Your tasks • You lead your team technically and disciplinarily (including recruitment, employee development, target agreements, employee interviews, and budget responsibility). In doing so, you promote an open feedback, learning, and performance culture • You are responsible for building and continuously developing professional IT service operations in terms of processes, methods, tools, and governance • You ensure the high-quality, stable, and cost-effective provision of our infrastructure, cloud, workplace, and application services throughout the entire life cycle • You control and coordinate our external IT service providers, conduct service reviews, monitor the agreed services, and initiate continuous improvement measures • You actively support your team in the operational daily business Your profile • You have completed a degree in computer science (or equivalent) and have several years of experience in IT operations (infrastructure, cloud, workplace) • You have already gained initial or several years of leadership experience and know how to motivate, develop, and successfully lead teams • You have in-depth knowledge of IT service management (ideally according to ITIL) as well as the control of external IT service providers and outsourcing partners • You think entrepreneurially, act solution-oriented, and take responsibility for results and service quality • You convince through a structured, independent, and initiative-driven way of working, as well as through pronounced communication and negotiation skills • Customer and service orientation are your top priority, at the same time you have the necessary assertiveness. Our offer Work-life balance At Visana, your life is in balance: thanks to flexible working hours and a 40-hour week. And the best part: Visana offers you the conditions to optimally harmonize your professional goals and private life. Fair compensation and generous benefits At Visana, you can expect a fair and market-based compensation system. Salary development is age- and performance-oriented - always based on your agreed goals. Our generous benefit solution ensures that you and your family are long-term secured. Vacation • Five to six weeks of vacation plus additional days off • 16 weeks of maternity leave • 3 weeks of vacation for the "other parent" Other benefits • Free mobile subscription • SBB half-fare subscription • Reka checks with discount • Employee discount on mortgage loans • Contribution to family-supplementing childcare Discounts on Visana products Generous participation in health insurance (basic and supplementary insurance) as well as discounts on other insurances for you and your family members. Training and further education Your professional development is close to our heart. That's why we offer you a variety of opportunities for training and further education. Even as a career starter, you're in the right place with us - an apprenticeship at Visana opens up exciting perspectives for you. Contact Yagmur Kilin Fachlead HR Recruiting Partner +41 31 357 95 75 Contact Dominik Mägdefessel Head of Workplace & Application Services +41 31 357 96 31