Quality Specialist Customer and Process Quality 80-100%

We want to further expand our quality department and are looking for a committed personality to ensure and continuously improve internal and external quality standards. You are the central point of contact for quality-related customer concerns and work closely with the internal specialist departments. You contribute to developing sustainable solutions and strengthening customer satisfaction in the long term. You are connected to the region and want to become part of a family-like, motivated team with an international character? Then you are exactly right with us! Quality Specialist Customer- and Process Quality (m/w/d) 80-100% What you do Care and coordination of customer complaints as well as creation of 8D reports Customer communication in the complaint process Monitoring of internal and external complaints Support in planning and conducting internal audits to ensure quality requirements Monitoring and tracking of corrective and preventive measures as well as testing their effectiveness Conducting and moderating error analyses together with the specialist departments Support and accompaniment of certification and customer audits Analysis of complaint trends and derivation of sustainable improvement measures Further development of the complaint process and the 8D methodology Support in the implementation and further development of quality standards Collaboration in cross-departmental quality and improvement projects What you bring Mechanical or electrical basic training (electrician, automation engineer or similar) Further education HF / FH in the field of quality management or a comparable additional training Experience in complaint management, ideally also in escalation management Experience with cause analyses and problem-solving methods is an advantage Good MS Office skills Experience with ERP systems is an advantage Negotiation-secure German and English skills in word and writing Independent, structured and quality-conscious work with a high sense of responsibility Confident appearance towards customers and internal contact persons Very good communication and moderation skills Willingness to work in the field of energy technology and to develop further with us What we offer you Shaping the energy supply of tomorrow. We are in the middle of the energy transition with our products Having production in Switzerland and being one of the world's market leaders A team with an uncomplicated leadership culture A family-like environment with great employee events throughout the year Independent design options in a wide range of activities with development opportunities A strongly internationally oriented environment with our sister companies, distributed across several continents Thanks to great social benefits, your saved money will increase above average with us Purchase discounts on many everyday products Flexible working hours - design your daily routine together with us