Customer Service Coordinator 100%

Stadler offers versatile opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and achieve great results in a team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us? ### YOUR AREAS OF RESPONSIBILITY • Control and coordination of daily after-sales processes (spare parts and repairs) as well as ensuring efficient and timely processing • Recording, maintenance, and monitoring of repair orders in the system while ensuring high data quality • Tracking orders throughout the entire life cycle as well as active prioritization of deadlines and urgent requirements to ensure customer satisfaction • Central contact person for customer inquiries, ensuring fast, solution-oriented, and reliable processing in close cooperation with internal interfaces • Creation and analysis of regular reports as well as monitoring relevant KPIs to support performance management and continuous improvement YOUR PROFESSIONAL EXPERIENCE • completed studies in business administration, economics, or comparable training with corresponding work experience • Initial practical experience in the areas of Customer Service, Backoffice, Logistics, or Supply Chain Management • Structured and solution-oriented way of working with strong organizational talent and high attention to detail • Reliability, flexibility, as well as a proactive and customer-oriented mindset • Good user knowledge of MS Office, especially Excel (e.g., data preparation, simple analyses, and reporting) • Very good German and English skills in spoken and written form for secure communication with internal and external stakeholders • Strong teamwork skills and enjoyment of working in an international and multicultural environment YOUR BENEFITS • high discount on public transport • discounts on various leisure activities, mobile phone subscriptions, and insurance • regular company events • participation in further education Alexandra Frommer \+41 71 626 18 89