Hospitality Experience Coordinator

Company Description

The present and the future of Audemars Piguet are built through the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely future-oriented and in continuous pursuit of excellence in all our professions.

If our mission inspires you, come pursue your journey within our family so that we continue to create the extraordinary. Let's write the next chapter of your career together!

Job Description

Under the responsibility of the Hospitality Coordinator Manager, you are responsible for the design of the planning, coordination, and final quality of the customer experiences offered as part of the Le Brassus Experience. You manage the visits from end to end and act as the single point of contact for internal teams, partners, and markets.

You guarantee a seamless and irreproachable experience, make the necessary decisions in real time, arbitrate market requests, and intervene directly to correct or adjust when necessary.

Your main activities will be to:

• Design and coordinate tailor-made visit programs, adapted to different customer and market profiles
• Build smooth and coherent journeys by guaranteeing an exceptional experience from end to end
• Anticipate the needs of visitors and integrate personalized attentions in order to enrich their experience
• Ensure the complete preparation of visits, including planning, coordination of stakeholders, reservations, logistical aspects, and associated administrative follow-up
• Coordinate daily the internal teams, external partners, and various service providers in order to guarantee an irreproachable execution of the visits
• Manage visits in real time, ensure fluid communication between stakeholders, and efficiently manage unforeseen events
• Be the preferred interlocutor for markets for the planning, follow-up, and arbitration of requests
• Ensure the administrative and budgetary follow-up of visits, maintain management tools, calendars, and indicators necessary for effective planning of activities
• Guarantee a level of excellence in terms of quality, service, confidentiality, and attention to detail at each stage of the journey
• Contribute to the continuous improvement of the experiences offered by analyzing feedback, adapting programs, and developing new initiatives

Qualifications

• You hold a degree in the luxury hospitality industry, you have a first experience in a similar role or have completed significant internships.
• You have a good knowledge of luxury standards, of Hospitality with a perfect mastery of its codes, and a sense of welcome and service
• Your integrity and ability to adapt are true assets for this position
• You are organized, rigorous, flexible, and available
• You possess very good interpersonal skills, thus ensuring the best service provided to our customers in order to create a true experience for them
• You are collaborative with a real team spirit and have a sense of service
• You perfectly master French as well as English

Additional Information

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 annual weeks of vacation and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of additional minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the function, to work remotely
• A company restaurant
• An advantageous LPP

Do you wish to express your expertise within Audemars Piguet? Do not hesitate and apply online! We look forward to discussing the opportunities that could correspond to your next professional adventure.

The masculine applies to the feminine.