Team Leader Support IT de Proximité (M/F)

Do you want a role where your leadership has a concrete impact on thousands of users?

To support one of its clients, a major player in the world of international organizations, CeRFI is looking for a Team Leader Support IT de Proximité capable of uniting a team, guaranteeing service excellence, and acting as a technical escalation point for the most complex situations.

If you love challenges, responsibilities, and demanding environments, let's meet.

Your profile

You are an IT support professional who has evolved into a leadership role while maintaining strong technical involvement.

Leadership & Management

• Proven experience in managing an IT support team;
• Unifying leadership and results orientation;
• Excellent organizational and communication skills;
• Sense of service and a culture of operational excellence.

Technical expertise

You are able to intervene on the most complex issues encountered by a proximity support team:

• Windows, macOS and mobile terminals;
• Microsoft Intune and modern workstation management;
• Microsoft 365: Teams, Outlook, SharePoint, OneDrive, Power BI;
• Active Directory and Microsoft Entra ID;
• ITSM tools and ITIL processes;
• User equipment, peripherals and connected meeting rooms;
• Diagnosis, analysis and resolution of complex incidents;
• Knowledge management and technical documentation.

Languages

• Fluent French
• Fluent English

Assets

• ITIL certification.
• Microsoft Modern Workplace certification.
• Experience in an international or multicultural environment.

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