Administrative Customer Service Agent

Your tasks

• Telephone and written processing of administrative inquiries
• Product consulting via telephone, e-mail and chat
• Support via telephone, e-mail and chat
• Support of our customers and partners in administrative matters
• Back-office activities such as orders, mutations and number porting
• Responsible for the technical activation of Quickline services for new customers
• Support for the employees of our network partners
• Participation in further developments and processes

Your skills

• Commercial training or proven professional experience in this field
• Strong communication and sales skills in product consulting
• Flair for digital entertainment media (Internet, Digital TV, Mobile TV, tablets)
• Experience with Winback & Retention is an advantage
• As a team player with an exact and reliable way of working, you provide efficient and successful support
• Very good German skills, oral and written
• Good oral French skills
• You appreciate the advantages of shift work (excl. night)

What we offer

Work and leisure
Home office, flexible working time models, close to public transport, modern office at Bielersee, unpaid leave, holiday purchase

Individual promotion

Support for training and further education, internal know-how transfer

Work culture
Flat hierarchies, scope for creativity, high degree of freedom and personal responsibility, goal-oriented teamwork

Fringe Benefits
Discounted Quickline products, Reka-Geld, Half-fare travelcard, sports opportunities, fruit and drinks, discounted Shiatsu massages

Why Quickline?

Quickline is a Swiss telecommunications provider that has been offering award-winning Internet, TV, landline and mobile in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we ensure personal customer service on site in a highly competitive market and connect private customers as well as SMEs with the world.

Your contact person

Do you have questions about the position?
I will be happy to advise you.

Therry Jaberg
Head of Human Resources
+41 32 559 98 62
therry.jaberg@quickline.net

We look forward to meeting you!

We wish to fill this vacancy without external personnel service providers.