Receptionist (a)

Genuine hospitality, chalet atmosphere, state-of-the-art comfort and a unique infrastructure! At the ERMITAGE Wellness- & Spa-Hotel, no wishes remain unfulfilled, whether for guests or employees! Area of responsibility • Care of all hotel guests • Greeting arriving guests directly upon arrival at the entrance using the iPad screen • Greeting restaurant guests and accompanying them with handover to the Chef de Service • Check-in and check-out of guests • Handling general correspondence and its proper filing • Concierge services – guest care – information service • Telephone service • Invoice control (splitting) for departures • Completing daily closings • Preparing booking journals and cash reports • Posting outlet settlements (Kellner, Solbad, Vitalita) • Maintaining and managing the own cash fund • Arrival control and arrival preparations • Handling complaints and forwarding them to the supervisor • Shared responsibility for the cleanliness of the reception as well as the back office • Transparent information policy • Function as an internal service provider for other departments • Support in training receptionists • Support in accounts receivable management • Support in the control of daily closings Job requirements You have • a completed vocational training in the field of hospitality • joy in dealing with demanding and international individual guests • you love personal contact with the guest and have a flair for the small details of attentive guest care • professional experience and/or the motivation to gain it with us • fluent German skills and very good language skills in French and English You are • a resilient, flexible and cheerful personality • an organizational and communication talent • quality-conscious in thinking and acting • responsible and team-oriented • flexibly deployable - also on weekends Employee benefits • Year-round employment in a family environment • Promotion of your professional and personal qualifications through internal and external training • Full-time and various part-time models with flexible working hours including shift work, also for career changers • Use of the Solbad, sports pool and the fitness center at certain times • Massages and care applications for your health at advantageous conditions • Special conditions at the sister hotel Beatus in Merligen-Thunersee • Super-special prices at all Private Selection Hotels • Special prices for overnight stays for the family • Special conditions on daily or seasonal rentals in the sports shop Frautschi Sport • Discounts in various shops in the region with the yourgstaad card • Possibility for accommodation in our employee house and catering in the employee restaurant You can learn more on our homepage. We look forward to your visit as a guest or employee.