Distribution & Customer Support Specialist

Distribution & Customer Support Specialist (60% - 80%) Home Art & Sales Services AG is a company belonging to the Zepter International corporate group. Zepter International is a Swiss, privately owned multinational corporate group that was founded by Zepter in 1986. Since its founding, Zepter International has developed into a global multi-brand company that manufactures, distributes, and sells exclusive, high-quality consumer goods worldwide, primarily through its own distribution network as well as through high-end stores. What began as a single business unit for the sale of cookware has expanded over the last four decades to 9 production sites, banking and insurance institutes, real estate companies, health centers, and luxury hotel facilities to form the new umbrella - the Zepter Group. For our Distribution Logistics department, we are looking for you immediately or by arrangement as Distribution & Customer Support Specialist (60% - 80%) Distribution Coordinate order processing, packaging, and shipping planning, as well as payment monitoring Responsibility for assigned country groups/distributors/end customers Deputizing for other team members Communication with warehouses, freight forwarders, and carriers Create and check shipping documents (delivery notes, transport documents, invoices) Track shipments and proactively resolve delays or deviations Process customs clearance inquiries and solve problems (alerts, controls, missing documents) Keep process changes constantly up to date Customer Service Friendly and reliable contact person for customer inquiries from Switzerland Information on orders and deliveries Solve customer problems professionally and escalate if necessary Document interactions and ensure accurate follow-up Support sales, logistics, and internal teams with customer-specific inquiries Handle complaints with the quality department General Administration Optimization of internal work processes from a sales and customer service perspective Master data maintenance in the AX ERP system to ensure data accuracy Participation in various position-related projects Co-organization of events/trade fairs Qualifications Successful completion of commercial basic training Experience in the areas of international distribution, logistics coordination, supply chain, or customer service Confident handling of ERP systems and MS Office (Microsoft AX is an advantage) Experience in international trade or a similar area (advantageous) Strong communication skills and customer-oriented thinking High attention to detail and ability to set priorities in a dynamic environment German as a native language as well as good English skills in speaking and writing, Italian and Spanish skills are an advantage Reliable team player with initiative and an independent, structured way of working jpide01fbd9jm jit0729jm jiy26jm