After-Sales Watchmaker & Technical Referent (M/F)

Passion, innovation and creativity: these are the pillars that drive our teams in their daily work.

Since its creation in 1988, Frederique Constant has made it its mission to democratize access to luxury by designing, developing and assembling timepieces of the highest quality at the fairest price. The Swiss watch manufacture based in Geneva (Plan-les-Ouates) designs, develops and assembles mechanical watches - including more than 30 Manufacture calibres such as the Tourbillon, Perpetual Calendar, Flyback Chronograph, Monolithic, Big Date Power Reserve, Moonphase - and also offers quartz watches.

Since 2016, the Frederique Constant group (Frederique Constant, Alpina Watches, Ateliers deMonaco) has joined the Japanese group Citizen to pursue its international development and foster new synergies.

We offer our employees a dynamic working environment, valuing entrepreneurial spirits, within a human-sized structure. Join our talents driven by the perpetual quest for excellence and become, in your turn, a key element of the company.

Joining our teams means immersing yourself in exciting projects and participating in the achievement of ambitious goals. The spirit of innovation is at the heart of our daily lives. Be ready to take on challenges and let's design together the new horizons of the watchmaking industry.

After-Sales Watchmaker & Technical Referent (M/F)

To support the development of its After-Sales workshop, the Maison is looking for an After-Sales Watchmaker & Technical Referent.

This dual-dimension position places you both at the workbench and at the heart of our technical strategy: you ensure excellent after-sales service while contributing to the skill development of our subsidiaries and our retailer network. An ideal role for a passionate watchmaker who wishes to combine technical expertise with the transmission of knowledge.

Your missions

After-Sales Workshop — 60 %

• Diagnose and repair mechanical and quartz watches received at the After-Sales workshop
• Perform the requested service in compliance with time and quality criteria
• Guarantee the quality of serviced watches before their return to the customer
• Actively contribute to the operational excellence of the workshop

Technical support & training — 40 %

• Develop, organize, plan and lead FC – Alpina watchmaking training
• Participate in the definition of the training strategy and frame the "Train the Trainers" program
• Implement the technical qualification of Service Centers and ensure its follow-up
• Define technical requirements and standards for the After-Sales watchmakers of Citizen subsidiaries and the retailer network
• Develop and evolve the technical training documentation
• Participate in the development of specific tooling for certain models
• Ensure proactive monitoring of technical innovations and update the associated documentation

Your profile

• CFC in watchmaking or equivalent watchmaking training
• Proven experience in watchmaking after-sales service, on mechanical as well as quartz movements
• Real taste for transmission, training and network work
• Rigor, acute sense of quality, autonomy and team spirit
• French and English indispensable, both written and oral (training and travel)
• Availability for regular travel (approx. 20 % of the time)

What we offer

• A versatile and evolving position within a recognized Swiss watch manufacture
• A demanding technical environment, driven by quality and the Maison spirit
• The opportunity to play a referent role and contribute to the training of an international network

Conditions

• Activity rate: 100 % (60 % workshop – 40 % training, including approx. 20 % travel)
• Start date: as soon as possible / to be agreed
• Place of work: Plan-les-Ouates (Geneva)

j4id10425959a j4it1041a j4iy26a