Head of Office // Management

Die Dargebotene Hand / Tel143 offers anonymous and free counseling around the clock for people in difficult life situations and crises. The non-profit association Tele-Hilfe Basel is the Basel regional office of Die Dargebotene Hand / Tel143 and additionally takes over the night and weekend service for the emergency number 142 of Opferhilfe.

Around 50 voluntary employees, together with our small, professional office, contribute to ensuring that people in the Basel region can find a listening ear at any time.

Our organization is undergoing a process of further development that is being accompanied externally. In this process, job descriptions are being created and processes are being sharpened. Much is still emerging and in flux. The new Head of Office is intended to support this development and actively help shape it through clear responsibilities and reliable processes.

Head of Office // Management ##

Workload by agreement | exact distribution of roles to persons by agreement | start of position immediately or by agreement

Your tasks ###

• Operational management of the office as well as responsibility for the leadership, coordination, and quality assurance of ongoing work.
• Personnel management of the employees and further development of a clear and reliable cooperation within the office.
• Implementation of the strategic and organizational specifications of the board as well as regular reporting and preparation of sound decision-making bases.
• Responsibility for budget, ongoing finances, and annual financial statements in cooperation with the external fiduciary and the auditing body.
• Institutional fundraising as well as cultivation and further development of relationships with foundations, churches, cantons, and other financing partners.
• Supervision and further development of cantonal service contracts.
• Representation of Tele-Hilfe Basel towards authorities, umbrella organizations, partner organizations, media, and other stakeholders.
• Networking and cooperation with institutions of social Basel as well as participation in relevant working groups.
• Close and appreciative cooperation with the team of around 50 voluntary employees as well as ensuring good framework conditions for volunteer work.
• Further development of clear processes, responsibilities, and internal workflows.
• Coordination of recurring administrative and organizational tasks as well as support for the board during meetings, reporting, and committee work.

Your profile ###

• Provable leadership experience, ideally in a smaller organization, office, or comparable management function.
• Strong organizational skills, independent and structured way of working, as well as the ability to set priorities and consistently bring topics to completion.
• Networked and analytical thinking combined with high implementation strength and confident handling of changing requirements.
• High social and communication competence with a clear and appreciative understanding of leadership, good self-management, confident appearance, and the ability to involve and empower employees and volunteers.
• Experience in volunteer management or in the leadership and guidance of voluntarily engaged people as well as a profound understanding of the peculiarities of an organization heavily supported by volunteer work.
• Ability to confidently, bindingly, and appreciatively moderate different expectations and demanding conversation situations.
• Good understanding of finances, budgeting, and organizational management.
• Stylistically confident written and oral communication in German as well as confident handling of common digital working tools.

Also advantageous ###

• Experience in the NPO, social, or health sector.
• Experience with institutional fundraising and public financing partners.
• Good networking or knowledge of the political, social, and institutional structures of the Basel region.
• Personal experience with volunteer engagement.
• Practical understanding of impact measurement and quality development.

Your working environment ###

You will manage an office in Basel, around 15 minutes by tram from Basel SBB. In addition to the management, the office currently consists of the areas of training and further education as well as administration/assistance. You will work closely with the honorary board, the team of around 50 voluntary employees, and external specialist partners.

This offers you the opportunity to actively help shape structures, responsibilities, and processes while simultaneously building upon an established and regionally anchored organization.

The function also includes the regular assumption of on-call duties. In doing so, the support of volunteers may be required, who are confronted with people in acute crisis situations or with suicidality. Therefore, the willingness to complete the internal training course of Tel 143 as part of the induction is required.

We offer a meaningful leadership task with high individual responsibility and a lot of creative freedom. Our working environment demands high commitment and simultaneously offers variety, enriching encounters, and modern working conditions.

Application ###

We look forward to your application. Please also let us know which workload is suitable for you.

Please send your dossier including motivation letter, CV, and relevant work certificates by 8 November 2026 to philippe.hofstetter@143.ch .

For a telephone callback regarding questions about the position, please send an email to philippe.hofstetter@143.ch with your telephone number and possible time slots.

Further information about us at www.basel.143.ch