ERP Application Support

ERP Application Support # (m/f/d) Permanent position through our client Bern Start date: immediately Reference number: 891439/1 Tasks ### • Processing of 1st & 2nd-level tickets regarding ERP, applications and interfaces • Analysis and rectification of malfunctions as well as development of workarounds • Monitoring and analysis of errors and logs in ERP, integration and messaging processes • Investigation of data flows between ERP and connected systems • Support with EDI processes and communication with business partners • Coordination and targeted escalation of complex technical problems to external ICT partners • Documentation of solutions, error patterns and recurring problems • Building and maintaining a knowledge base for 1st-level support • Collaboration on ERP projects, changes and optimizations Profile ### • Training or further education in the field of informatics, business informatics or a comparable technical training • Experience in 1st- and/or 2nd-level ICT support • Understanding of ERP systems and business processes • Interest and understanding of interfaces (APIs, Webservice, XML, etc.) and system integration • Analytical and structured approach to troubleshooting • Enjoyment in understanding technical contexts and resolving causes instead of just symptoms • Good communication skills with users, specialist departments and ICT service providers • Independent, reliable and solution-oriented way of working Benefits ### • A versatile role at the interface between business, ERP and ICT • Direct contact with specialist departments and external ICT partners • The opportunity to specifically develop your know-how in ERP, EDI, APIs and integration • A varied activity between support, problem analysis, changes and projects • Short decision-making paths and a very motivated, harmonious team • An environment in which your technical curiosity and your solution-oriented thinking are in demand