HelpDesk Technician 50% - Morning (f/m/d)

Be your best with Bechtle

With more than 16 000 employees, we are one of the most successful IT companies and market leaders in our sector.
Combining the direct sale of IT products with a full range of services offered by various IT service companies makes us a strong and future-oriented (" zukunftsstark ") IT partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to you.

HelpDesk Technician 50% - Morning (f/m/d)

Be your best with bechtle

On behalf of our client based in Genève, we are looking for a HelpDesk Technician 50% - Morning (f/m/d) responsible for providing first-level IT support to internal users in a demanding banking environment.

Your mission

• Provide first-level IT assistance to internal users, in French and English.
• Handle support requests received by telephone, service portal, and email.
• Record, categorize, and prioritize incidents and requests in the ticketing tool based on their impact and urgency.
• Analyze, diagnose, and resolve N1 incidents, particularly related to Windows 10, Microsoft 365, and Microsoft Teams.
• Document interventions, write incident reports, and ensure escalation to competent teams when necessary.

Your profile

• CFC in IT or equivalent training, ideally with 1-3 years of experience in IT support.
• Good mastery of Windows 10, M365, and Microsoft Teams environments, as well as Service Desk type request and incident management tools.
• Excellent mastery of French and a good level of English (B2 minimum), allowing for user support in both languages.
• Rigorous, organized, and structured person, with good analytical, synthesis, and listening skills.
• Excellent sense of service, interpersonal skills, and the ability to integrate effectively into a team.
• Residence in Switzerland, availability for a 50% activity rate in the mornings, with a good capacity for adaptation and resistance to stress.

Our offer

• Advantageous working conditions: 6 weeks of vacation per year and an attractive pension plan
• Development and enhancement of potential: wide range of professional and personal training offered by the Bechtle Academy
• Diversity: interesting and changing tasks in a future-oriented sector

Job number: ARLME021

Nathalie Dupraz | |

Bechtle Suisse SA

Bechtle Suisse SA has certified skills in strategic areas: IT Infrastructure, Virtualization, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions, and E-Commerce. Thanks to these skills and solid and lasting partnerships with the main market players, we offer a modular and perfectly coherent range of products and services to cover all the needs of our customers. Our proximity, our global vision of infrastructure and project management make us an essential player in the market. Our 1000 motivated employees are our best assets for ensuring speed, flexibility, and expertise.

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