Reservations Agent

Reservations Agent Take your career to a new level at 1800 meters above sea level and become part of the Kulm Group family. Are you ready to redefine the luxury of mountain travel? Become part of our dynamic and international team at the Kulm Group. Together, we offer our guests a unique luxury experience and create unforgettable memories. Why Kulm Group? Striving for excellence: Excellence is at our core. We are committed every day to achieving the best and inspiring our guests and employees. Passionate team: Work in a vibrant, international team that supports and inspires each other. With us, you will experience true cohesion and team spirit. Career opportunities: Unleash your potential and grow with us. Your personal and professional development is important to us. Unique culture: Immerse yourself in a working environment that values creativity, passion, and authenticity. Here you can contribute your ideas and truly make a difference. Become part of something extraordinary! What you will achieve with us Competent processing of reservations: You are the first point of contact for our sophisticated guests and confidently receive inquiries for individual and group reservations. In doing so, you always act with the highest professionalism and proactive attention. Data maintenance: You maintain the guest databases with utmost accuracy and thus contribute significantly to the satisfaction and return of our guests. Complaint management with sensitivity: Should complaints arise, you handle them immediately and always find the best solution for our sophisticated guests – discreetly and efficiently. Multimedia communication: You are responsible for answering all incoming inquiries, whether by telephone or email. Coordination with other departments: In close cooperation with our dedicated team, you ensure that the occupancy of our luxurious guest rooms and event spaces is optimally coordinated with the offerings in F&B and Spa. Administrative support: You support the Reservations Manager in all administrative matters, ensure compliance with our high standards, and contribute to continuous product optimization. Seasonal position This is you Charisma and friendliness: Your personality is characterized by natural friendliness and charisma, paired with a fine sense for the wishes of our sophisticated guests. You convince through your well-groomed external appearance and your excellent manners. Team spirit and flexibility: You enjoy working in a team, are communicative, and adapt flexibly to the challenges of a dynamic working environment. Experience in upscale hospitality: With completed vocational training in upscale hospitality and at least 2 years of experience in 5-star hospitality, you bring sound expertise in the areas of Front Office or reservation. Language proficiency: Very good German and English skills in speaking and writing are essential. Other foreign languages such as Italian are a plus. Technical proficiency: You are proficient in using Opera Cloud and common Microsoft programs (Word, Excel, Outlook). Maintaining online booking channels is also not new territory for you. Organizational talent and customer orientation: You organize and plan with precision, maintain contact with guests and partners in a stylish and discreet manner, and convince through your outstanding customer orientation. Benefits At the Kulm Group, our employees are at the center of our success. We offer you attractive development opportunities, comfortable accommodation, inexpensive meals in the staff restaurant, and numerous discounts. jpida5d547ejm jit0731jm jiy26jm